Agoda

2 months ago

Manager, Global People Relations Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and evolve Agoda’s Global Employee Relations Services, guiding a Bangkok-based team to manage complex employee matters across international offices, while strengthening governance, risk management, and manager enablement in a fast-paced, multicultural environment.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and develop a global People Relations services team based in Bangkok and supporting Agoda’s key office locations globally.
•Create a high-performing team environment with clear expectations for quality, responsiveness, professionalism, stakeholder experience, judgment, and documentation.
•Build team capability in case management, investigations, stakeholder advisory, process discipline, and risk identification.
•Allocate resources effectively across priorities and ensure service levels are met across varying case complexity and geographies.
•Oversee and advise on complex people relations cases across Agoda, including performance concerns, misconduct, grievances, disciplinary actions, investigations, involuntary exits, and employee matters arising from organizational change.

Key Requirements

•Bachelor’s degree in human resources, Law, Business, Psychology, or a related field.
•Typically 7–10+ years of relevant experience in employee relations, HR business partnering, labor/employment advisory, investigations, or related People functions.
•Strong hands-on experience managing complex and sensitive employee matters with sound judgment and strong attention to quality and risk.
•Demonstrated experience leading, coaching, or developing others, with the ability to build team capability and performance.
•Strong understanding of employment law concepts, case management principles, disciplinary approaches, investigations, and performance-related processes.

Experience:7-10 years

Education:Bachelor's

Skills:LeadershipStakeholder managementCommunicationAnalytical thinking

Languages:English

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Agoda

2 months ago

Manager, Global People Relations Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and develop a global People Relations services team based in Bangkok and supporting Agoda’s key office locations globally.
•Create a high-performing team environment with clear expectations for quality, responsiveness, professionalism, stakeholder experience, judgment, and documentation.
•Build team capability in case management, investigations, stakeholder advisory, process discipline, and risk identification.
•Allocate resources effectively across priorities and ensure service levels are met across varying case complexity and geographies.
•Oversee and advise on complex people relations cases across Agoda, including performance concerns, misconduct, grievances, disciplinary actions, investigations, involuntary exits, and employee matters arising from organizational change.

Key Requirements

•Bachelor’s degree in human resources, Law, Business, Psychology, or a related field.
•Typically 7–10+ years of relevant experience in employee relations, HR business partnering, labor/employment advisory, investigations, or related People functions.
•Strong hands-on experience managing complex and sensitive employee matters with sound judgment and strong attention to quality and risk.
•Demonstrated experience leading, coaching, or developing others, with the ability to build team capability and performance.
•Strong understanding of employment law concepts, case management principles, disciplinary approaches, investigations, and performance-related processes.

Experience:7-10 years

Education:Bachelor's

Skills:LeadershipStakeholder managementCommunicationAnalytical thinking

Languages:English

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn