Senior Account Manager

Scale Army
Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: RemoteContractUSD 2,800 - 3,000 monthlyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship management","Analytical thinking","Project management","Written communication","Critical thinking"]

Own strategic client relationships while managing fulfillment projects, operational performance, and cross-functional coordination. Serve as the trusted advisor who translates client needs into actionable operational plans, monitors KPIs, and delivers data-driven recommendations to improve client satisfaction. Lead requirements-to-completion project execution, run business review meetings, develop SOPs, and identify opportunities to expand accounts through operational enhancements and value-added services.

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Scale Army
Scale Army
6 days ago

Senior Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own strategic client relationships while managing fulfillment projects, operational performance, and cross-functional coordination. Serve as the trusted advisor who translates client needs into actionable operational plans, monitors KPIs, and delivers data-driven recommendations to improve client satisfaction. Lead requirements-to-completion project execution, run business review meetings, develop SOPs, and identify opportunities to expand accounts through operational enhancements and value-added services.
Location: Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own client relationships as the primary point of contact and maintain long-term trust and responsiveness.
  • •Lead client projects end-to-end, coordinating with Operations, Warehouse, Fulfillment, and internal teams to deliver on time.
  • •Monitor KPIs and operational performance, translating data into insights for weekly/monthly/quarterly business reviews.
  • •Develop and maintain SOPs and operational documentation, driving process improvement and operational efficiency.
  • •Identify opportunities to expand accounts through operational enhancements, additional services, and strategic recommendations for retention and growth.

Pay and Benefits

Salary: USD 2,800 - 3,000 monthly

Key Requirements

  • •3+ years of experience in Account Management, Client Success, Client Services, or a similar client-facing role.
  • •Experience managing client relationships in a 3PL, fulfillment, logistics, eCommerce, or supply chain environment is strongly preferred.
  • •Experience leading client-facing projects, fulfillment initiatives, or operational implementations.
  • •Experience presenting operational performance metrics and leading business review meetings.
  • •Proficiency using Microsoft Office (including Excel, Word, Outlook, and PowerPoint) for reporting, analysis, and client presentations.
Experience:3+ years3PLFulfillmentLogisticsECommerceSupply chain
Skills:Relationship managementAnalytical thinkingProject managementWritten communicationCritical thinking
Languages:English
Tech Stack:Microsoft Office SuiteExcelWordOutlookPowerPointClaudeAI tools

Company Brief

Scale Army
Scale Army is a growth marketing agency that helps startups and SMBs scale through performance marketing, paid media, and data-driven customer acquisition strategies tailored to drive revenue and growth.
Industry: Professional Services
Company Size: Small (11 to 50 employees)
Growth: Established Company
Funding: Bootstrapped
Website