Director, Commercial Operations & Strategy

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 10-12 yearsSkills: ["Leadership","Stakeholder management","Analytical","Data-driven","Change management"]

Lead regional commercial operations across all Pandora countries, transforming workflows to eliminate manual work and scale growth. You’ll drive process excellence and vendor health strategy from acquisition through retention, champion AI-driven automation (e.g., predictive analytics and intelligent workflows), and own cross-functional strategic projects with Product, Tech, Data, and local markets. Define KPIs, monitor ROI, and lead change management to ensure adoption across distributed teams.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Director, Commercial Operations & Strategy

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead regional commercial operations across all Pandora countries, transforming workflows to eliminate manual work and scale growth. You’ll drive process excellence and vendor health strategy from acquisition through retention, champion AI-driven automation (e.g., predictive analytics and intelligent workflows), and own cross-functional strategic projects with Product, Tech, Data, and local markets. Define KPIs, monitor ROI, and lead change management to ensure adoption across distributed teams.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Manage commercial operations teams (long tail account management, telesales) across Pandora countries directly, with local teams, centers of excellence, and outsourced partners.
  • •Build and scale robust SOPs and processes to ensure operational efficiency and consistency.
  • •Define and operationalize the vendor health strategy to keep the merchant ecosystem healthiest from acquisition to retention.
  • •Lead commercial operations AI transformation, driving adoption of intelligent automation tools like predictive analytics and intelligent workflows.
  • •Own strategic cross-functional projects and define KPIs to monitor performance/ROI and guide continuous process improvements.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRelocationVisa SponsorshipFlexible Work

Key Requirements

  • •10–12 years of experience in commercial operations, strategy, business process automation, or a similar role in high-growth tech, e-commerce, or marketplaces.
  • •Deep understanding of sales/account management processes, telesales, vendor health lifecycle, operational processes, and metrics/workflows.
  • •Familiarity with AI integration and modern commercial tech stacks (e.g., Salesforce, Looker) with experience leading automation and transformation programs.
  • •Proven leadership experience influencing across functions and directly managing large distributed operational teams.
  • •Strong stakeholder management skills and an entrepreneurial, data-driven mindset that thrives in ambiguity.
Experience:10-12 yearsHigh-growth techE-commerceMarketplaces
Skills:LeadershipStakeholder managementAnalyticalData-drivenChange management
Languages:English
Tech Stack:AISalesforceLooker

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor