Senior Customer Engineer

Cloudflare
Seattle
Workplace: RemoteFull timeUSD 221,000 - 275,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Communication","Customer advisory","Commercial accountability"]

Own the technical customer relationship from discovery through adoption and expansion in Cloudflare’s SLED and Local Government space. Partner with Account Executives on technical discovery, bespoke architectures, demos, and PoCs across Security, Networking, and Developer Platforms. Carry a variable quota, lead QBRs, and use AI-augmented workflows to automate routine tasks while focusing on high-value architectural design and measurable business outcomes.

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FursaFursa
Cloudflare
Cloudflare
3 days ago

Senior Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the technical customer relationship from discovery through adoption and expansion in Cloudflare’s SLED and Local Government space. Partner with Account Executives on technical discovery, bespoke architectures, demos, and PoCs across Security, Networking, and Developer Platforms. Carry a variable quota, lead QBRs, and use AI-augmented workflows to automate routine tasks while focusing on high-value architectural design and measurable business outcomes.
Location: Seattle
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demos and PoCs for public sector procurement and compliance.
  • •Lead technical onboarding and implementation, serving as primary executive and engineering contact for the customer across discovery, onboarding, technical health, risk, and expansion strategy.
  • •Monitor customer health scores and telemetry to drive rapid time-to-value and resolve integration bottlenecks common in municipal and educational IT infrastructures.
  • •Carry a variable quota for new acquisition and account growth; identify cross-sell and upsell opportunities based on product usage data and lead QBRs to show ROI.
  • •Act as an AI-augmented trusted advisor across the customer lifecycle, automating routine workflows such as security questionnaire responses and telemetry monitoring.

Pay and Benefits

Salary: USD 221,000 - 275,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Proven experience working with or selling into SLED, Local Government, or municipal agencies, including public sector buying cycles and compliance constraints.
  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Demonstrated ability to operate in a quota-carrying or revenue-aligned environment with strong SaaS metrics and business value translation.
  • •Exceptional presentation and stakeholder management skills bridging technical details with executive strategy.
Skills:PresentationStakeholder managementCommunicationCustomer advisoryCommercial accountability
Tech Stack:Workers AIAI GatewayVectorizePrompt engineeringLarge Language ModelsLLM orchestrationRetrieval-Augmented Generation (RAG)RFP responsesSandbox provisioningTelemetry monitoringDNSDDoS mitigationAPI connectorsEdge computingPythonJavaScriptAI agents

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn