Customer Success - DACH

ElevenLabs
Germany, Austria, Switzerland
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Problem-solving","Analytical skills","Communication","Relationship building","Self-motivated"]

Own customer onboarding, enablement, and growth across ElevenLabs’ platform (speech models, creative tools, and Agents) for the DACH region. Drive renewals, net/gross revenue retention, and cross-sell by identifying expansion opportunities early and closing end-to-end. Advise customers on production deployment across web, mobile, and integrations, using usage and performance data to remove friction and turn technical wins into measurable revenue outcomes.

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ElevenLabs
ElevenLabs
4 days ago

Customer Success - DACH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Own customer onboarding, enablement, and growth across ElevenLabs’ platform (speech models, creative tools, and Agents) for the DACH region. Drive renewals, net/gross revenue retention, and cross-sell by identifying expansion opportunities early and closing end-to-end. Advise customers on production deployment across web, mobile, and integrations, using usage and performance data to remove friction and turn technical wins into measurable revenue outcomes.
Location: Germany, Austria, Switzerland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Run onboarding, enablement, and growth across ElevenLabs’ full platform and core products for DACH customers.
  • •Advise customers on production deployment by analyzing usage and performance data to catch friction early.
  • •Own commercial outcomes for a defined book of business, including gross/net revenue retention, cross-sell, and net expansion.
  • •Spot expansion opportunities early and drive renewals and upsells end to end.
  • •Partner closely with Sales, Engineering, and CS leadership to turn technical wins into revenue growth.

Pay and Benefits

Perks:Learning BudgetTravel AllowanceCo-working Stipend

Key Requirements

  • •5+ years of Customer Success, Account Management, or Technical Account Management supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region.
  • •Proven experience owning and managing a defined Book of Business.
  • •Fluent in German and English.
  • •Proven experience working across the DACH market with knowledge of the landscape and cultural nuances.
  • •Familiarity with building and deploying AI agents; comfort navigating SDKs and API integrations.
Experience:5+ yearsB2B SaaSDeveloper ToolsAI/MLDACH
Skills:Problem-solvingAnalytical skillsCommunicationRelationship buildingSelf-motivated
Languages:GermanEnglish
Tech Stack:AI agentsAPI integrationsSDKsWebMobile

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor