Director of Customer Success

Checkr
Denver, San Francisco
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Leadership","Communication","Problem-solving","Collaboration","Strategic thinking"]

Lead Checkr’s Strategic Customer Success function, guiding a team of 5 Senior Customer Success Managers in managing Checkr’s largest, most complex accounts. You’ll drive value realization, nurture executive-level relationships, and ensure an exceptional customer experience while coordinating with Sales, Product, and Engineering to improve products and services. You’ll balance performance, mentorship, and strategic expansion across multi-million-dollar portfolios.

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Checkr
Checkr
3 months ago

Director of Customer Success

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead Checkr’s Strategic Customer Success function, guiding a team of 5 Senior Customer Success Managers in managing Checkr’s largest, most complex accounts. You’ll drive value realization, nurture executive-level relationships, and ensure an exceptional customer experience while coordinating with Sales, Product, and Engineering to improve products and services. You’ll balance performance, mentorship, and strategic expansion across multi-million-dollar portfolios.
Location: Denver, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead and develop a high-performing team: Recruit, mentor, and manage a team of experienced Customer Success Managers, fostering their professional growth, encouraging decentralized decision-making, and ensuring they have the tools and support to excel in a complex strategic environment.
  • •Oversee strategic customer relationships: Ensure strategic alignment with customers, acting as an escalation point for critical issues and fostering strong, trust-based partnerships at SVP, VP, and Director levels within customer organizations.
  • •Drive customer success strategy: Develop and implement strategies to maximize customer value realization, satisfaction, and retention across your portfolio. You will look beyond specific challenges to identify and address systemic improvement opportunities.
  • •Collaborate cross-functionally: Partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs, share information openly, and drive continuous improvement in our products and services.
  • •Achieve operational excellence: Monitor team performance metrics, manage resources effectively, and ensure adherence to best practices while encouraging innovation and simplification in all processes.
  • •Facilitate account expansion: Collaborate closely with Account Management to identify and pursue account growth and expansion opportunities, aligning with customer goals and delivering additional value.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLearning BudgetPaid LeaveFertility Coverage

Key Requirements

  • •Experience and Leadership: At least 10 years of experience in Customer Success, Account Management, or related roles, with a minimum of 6 years in a leadership or managerial position, preferably within the HR-Tech or consumptive SaaS markets.
Experience:10+ yearsHR-TechSaaSEnterprise software
Skills:LeadershipCommunicationProblem-solvingCollaborationStrategic thinking
Languages:English

Company Brief

Checkr
Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn