Director, Customer Success, Enterprise

Braze
San Francisco
Workplace: HybridFull timeUSD 181,000 - 285,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship building","Teamwork","Leadership","Continuous improvement"]

Own the enterprise customer success book of business within Braze’s geography and lead senior customer success teams. Set KPIs for platform adoption, renewal, expansion, and advocacy while hiring, developing, and performance-managing people managers. Serve as an escalation point and represent Braze publicly, driving customer delight and commercial outcomes. Partner with sales and services leadership on alignment, continuously improve processes and reporting, and advocate customer use cases to product development.

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FursaFursa
Braze
Braze
3 days ago

Director, Customer Success, Enterprise

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Job Summary

Own the enterprise customer success book of business within Braze’s geography and lead senior customer success teams. Set KPIs for platform adoption, renewal, expansion, and advocacy while hiring, developing, and performance-managing people managers. Serve as an escalation point and represent Braze publicly, driving customer delight and commercial outcomes. Partner with sales and services leadership on alignment, continuously improve processes and reporting, and advocate customer use cases to product development.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Own the enterprise customer success book of business and ultimate responsibility for team performance against KPIs.
  • •Manage multiple Customer Success teams, including hiring, performance management, and development.
  • •Build and maintain customer relationships to minimize/mitigate risks and support growth opportunities.
  • •Create a culture of customer delight by partnering with Senior Sales and Services leadership for alignment and outcomes.
  • •Lead continuous improvement across processes, reporting, and lifecycle management; serve as escalation point for clients.

Pay and Benefits

Salary: USD 181,000 - 285,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementEquityPaid LeaveParental LeaveLearning BudgetVolunteer Week

Key Requirements

  • •5+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing.
  • •3+ years experience managing people managers.
  • •Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2).
  • •Exemplary written and verbal communication plus strong follow-up skills.
  • •Strong technical domain knowledge of two or more: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
Experience:5+ years
Skills:CommunicationRelationship buildingTeamworkLeadershipContinuous improvement
Certifications:PMPPMgPAgilePrince2
Tech Stack:Mobile DevelopmentAPIsMarketing AutomationDirect MarketingAnalyticsHTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn