Application Management Services (AMS) Lead

NTT
London
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Client-facing","Written and verbal communication","Commercial awareness","Negotiation","Stakeholder management"]

Lead AMS engagements for UK public sector clients, combining pre-sales subject-matter expertise with solution design, transition planning, and delivery governance. Partner with sales and delivery teams to qualify opportunities, respond to RFIs/RFPs/ITTs, build service and operating models, and present costed solutions and commercial recommendations. Ensure SLAs, outcomes, and governance are consistently met, while supporting resource planning and reusable AMS assets.

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NTT
NTT
3 months ago

Application Management Services (AMS) Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Closed

Job Summary

Lead AMS engagements for UK public sector clients, combining pre-sales subject-matter expertise with solution design, transition planning, and delivery governance. Partner with sales and delivery teams to qualify opportunities, respond to RFIs/RFPs/ITTs, build service and operating models, and present costed solutions and commercial recommendations. Ensure SLAs, outcomes, and governance are consistently met, while supporting resource planning and reusable AMS assets.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Act as AMS subject matter expert for public sector opportunities and support qualification with sales and account teams.
  • •Lead responses to RFIs, RFPs, and ITTs, including written bid responses and bid reviews.
  • •Design AMS solutions including service/support scope (L2/L3), operating models (onshore/offshore/nearshore), tooling/automation, and security/compliance approach.
  • •Mobilise and transition new AMS engagements by defining governance, SLAs, KPIs, reporting, and ITIL-aligned service management processes.
  • •Provide delivery assurance across AMS engagements and act as an escalation point for service, commercial, or delivery risks.

Key Requirements

  • •Significant experience in Application Management Services (AMS) / managed services roles.
  • •Extensive experience working with UK public sector clients (central government, local government, health, or arms-length bodies).
  • •Hold or be eligible for UK Security Clearance (SC).
  • •Strong understanding of UK public sector procurement processes (RFI, RFP, ITT frameworks).
  • •Proven experience in AMS solutioning/estimation, pre-sales support and bid leadership, service transition, and delivery governance and assurance.
Experience:Public sectorManaged services
Skills:Client-facingWritten and verbal communicationCommercial awarenessNegotiationStakeholder management
Tech Stack:ITILServiceNowERPSAPOracleSalesforceMS DynamicsMiddlewareIntegration and middleware

Eligibility

Security Clearance:SC

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn