Modern Health

4 weeks ago

Client Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

As a Client Manager, own Modern Health’s employer relationships from launch through contract renewal, partnering with Fortune 500 companies to drive product adoption, engagement, and long-term retention. Serve as a product expert and strategic advisor to HR executives and business leaders, using data-driven insights to guide strategic decisions and client success across regions.

Location: Costa Rica, Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers.
•Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants.
•Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers.
•Conduct regular global account meetings to refine and align customer strategies.
•Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health.

Key Requirements

•6+ years of experience managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus.
•Fluent in English and Spanish with strong verbal and written communication skills in both languages.
•Proven track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities.
•Ability to develop and implement account strategies to maximize customer value and drive revenue growth.
•Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker).

Experience:6+ yearsHealthcareBenefitsB2B techHR

Skills:CommunicationNegotiationPresentationAnalyticalProblem-solving

Languages:EnglishSpanish

Tech Stack:LookerGainsightSalesforce

Company Brief

Modern Health

Provides a mental health and well-being platform for employers, combining coaching, therapy, and self-guided digital resources to support employee mental health and improve workplace outcomes.

Industry: Mental Health

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Modern Health

4 weeks ago

Client Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Costa Rica, Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers.
•Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants.
•Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers.
•Conduct regular global account meetings to refine and align customer strategies.
•Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health.

Key Requirements

•6+ years of experience managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus.
•Fluent in English and Spanish with strong verbal and written communication skills in both languages.
•Proven track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities.
•Ability to develop and implement account strategies to maximize customer value and drive revenue growth.
•Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker).

Experience:6+ yearsHealthcareBenefitsB2B techHR

Skills:CommunicationNegotiationPresentationAnalyticalProblem-solving

Languages:EnglishSpanish

Tech Stack:LookerGainsightSalesforce

Company Brief

Modern Health

Provides a mental health and well-being platform for employers, combining coaching, therapy, and self-guided digital resources to support employee mental health and improve workplace outcomes.

Industry: Mental Health

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn