Support Engineer - Veterinary HealthTech (Colombia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own resolution of technical tickets for the Customer Experience team within the Platform organization, covering customer onboarding/decommissioning, data migrations, and infrastructure and platform-level requests. Tackle environment troubleshooting, bulk updates, and complex issues while partnering closely with Customer Success and Implementation to translate operational needs into reliable execution. Improve support outcomes by identifying recurring problems and building tools, runbooks, and automation to reduce ticket volume and speed time-to-resolution.

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Handle technical onboarding and decommissioning, including provisioning environments, configurations, integrations, data imports, data exports, environment teardown, and access revocation.
•Perform structured data migrations with validation, transformation, and quality assurance to protect data integrity.
•Own and resolve technical tickets escalated by the CX team, including environment troubleshooting, bulk updates, and complex platform issues.
•Collaborate with Customer Success and Implementation managers to clarify technical needs and communicate outcomes.
•Identify recurring issues and build tools, runbooks, and automation to reduce ticket volume and improve time-to-resolution.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL skills for complex queries and large-scale data migrations across relational databases.
•Hands-on AWS experience with core services including RDS, S3, EC2, and ECS to support cloud-hosted environments.
•Working knowledge of Kubernetes cluster operations, pod lifecycle management, and troubleshooting in containerized environments.
•Experience with Infrastructure as Code using Terraform to provision and decommission environments.
•Comfort with version control and CI/CD using Git/GitHub, including PRs for Terraform and Helm codebases.

Skills:CommunicationCollaborationAutonomyProblem-solving

Languages:English

Tech Stack:ElixirReactGraphQLSQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelm

Company Brief

TrueLogic

TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.

Industry: Professional Services

Website

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TrueLogic

6 days ago

Support Engineer - Veterinary HealthTech (Colombia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Handle technical onboarding and decommissioning, including provisioning environments, configurations, integrations, data imports, data exports, environment teardown, and access revocation.
•Perform structured data migrations with validation, transformation, and quality assurance to protect data integrity.
•Own and resolve technical tickets escalated by the CX team, including environment troubleshooting, bulk updates, and complex platform issues.
•Collaborate with Customer Success and Implementation managers to clarify technical needs and communicate outcomes.
•Identify recurring issues and build tools, runbooks, and automation to reduce ticket volume and improve time-to-resolution.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL skills for complex queries and large-scale data migrations across relational databases.
•Hands-on AWS experience with core services including RDS, S3, EC2, and ECS to support cloud-hosted environments.
•Working knowledge of Kubernetes cluster operations, pod lifecycle management, and troubleshooting in containerized environments.
•Experience with Infrastructure as Code using Terraform to provision and decommission environments.
•Comfort with version control and CI/CD using Git/GitHub, including PRs for Terraform and Helm codebases.

Skills:CommunicationCollaborationAutonomyProblem-solving

Languages:English

Tech Stack:ElixirReactGraphQLSQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelm

Company Brief

TrueLogic

Industry: Professional Services

Website