Humata Health

1 month ago

Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Technical Support Analyst to lead and scale Humata Health's support team, overseeing ticketing systems, escalation pathways, and SLAs, while driving an AI-driven support strategy in a high-growth health-tech SaaS environment.

Location: Orlando

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver high-quality technical support to customers using Humata technology.
•Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs.
•Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers.
•Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience.
•Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership.

Pay and Benefits

Perks:Paid Leave401kEquityRemote Work

Key Requirements

•Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience.

Experience:3+ yearsHealth techSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingTeamworkCustomer focus

Languages:English

Tech Stack:JIRAAIChatbotsPredictive analytics

Company Brief

Humata Health

Builds AI-driven prior-authorization and revenue-cycle automation that connects providers and payers to accelerate clinical approvals, reduce denials, and streamline administrative workflows for healthcare organizations.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Series A

Headquarters: Winter Park, United States

Founded: 2023

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Humata Health

1 month ago

Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Orlando

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver high-quality technical support to customers using Humata technology.
•Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs.
•Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers.
•Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience.
•Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership.

Pay and Benefits

Perks:Paid Leave401kEquityRemote Work

Key Requirements

•Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience.

Experience:3+ yearsHealth techSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingTeamworkCustomer focus

Languages:English

Tech Stack:JIRAAIChatbotsPredictive analytics

Company Brief

Humata Health

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Series A

Headquarters: Winter Park, United States

Founded: 2023

Website LinkedIn Glassdoor