Call Center Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the primary point of contact for clients by handling inbound calls and email inquiries with a professional, courteous approach. Provide accurate information on construction services, timelines, and policies, schedule appointments for technical and sales teams, and document interactions in the CRM. Resolve customer issues or escalate when needed, complete outbound confirmations and follow-ups, and maintain an organized workflow to manage multiple enquiries in a fast-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inbound calls and email enquiries as the primary point of contact for clients.
•Provide accurate information on construction services, project timelines, and company policies.
•Schedule appointments, service calls, and consultations for technical and sales teams.
•Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
•Resolve client issues and complaints promptly or escalate to the appropriate department; also perform outbound confirmations, follow-ups, and satisfaction surveys.

Pay and Benefits

Salary: USD 90,000 - 125,450 annually

Perks:Training

Key Requirements

•Proven experience in a customer service or call centre role.
•Exceptional verbal and written communication skills with a professional telephone manner.
•Strong problem-solving skills and a genuine commitment to outstanding customer service.
•Excellent organisational skills with the ability to manage time effectively in a fast-paced environment.
•Proficiency in using computers, including CRM software and Microsoft Office applications.

Experience:Construction

Skills:CommunicationProblem-solvingCustomer serviceOrganizational skillsTeamwork

Tech Stack:CRM softwareMicrosoft Office

Company Brief

Qureos

Website

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Qureos

6 days ago

Call Center Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inbound calls and email enquiries as the primary point of contact for clients.
•Provide accurate information on construction services, project timelines, and company policies.
•Schedule appointments, service calls, and consultations for technical and sales teams.
•Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
•Resolve client issues and complaints promptly or escalate to the appropriate department; also perform outbound confirmations, follow-ups, and satisfaction surveys.

Pay and Benefits

Salary: USD 90,000 - 125,450 annually

Perks:Training

Key Requirements

•Proven experience in a customer service or call centre role.
•Exceptional verbal and written communication skills with a professional telephone manner.
•Strong problem-solving skills and a genuine commitment to outstanding customer service.
•Excellent organisational skills with the ability to manage time effectively in a fast-paced environment.
•Proficiency in using computers, including CRM software and Microsoft Office applications.

Experience:Construction

Skills:CommunicationProblem-solvingCustomer serviceOrganizational skillsTeamwork

Tech Stack:CRM softwareMicrosoft Office

Company Brief

Qureos

Website