Technical Account Manager, APAC

Harvey
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Stakeholder management","Collaboration","Time management"]

Technical Account Manager for APAC within Harvey’s Premium Technical Support, acting as a technically skilled post-sales partner for strategic customers. You’ll own high-severity, complex issues, coordinate across Support, CS, Engineering, Product, and Security, and drive proactive incident communications while building deep account context to improve platform reliability and adoption in a fast-scaling, AI-driven legal tech company.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Harvey
Harvey
2 months ago

Technical Account Manager, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Technical Account Manager for APAC within Harvey’s Premium Technical Support, acting as a technically skilled post-sales partner for strategic customers. You’ll own high-severity, complex issues, coordinate across Support, CS, Engineering, Product, and Security, and drive proactive incident communications while building deep account context to improve platform reliability and adoption in a fast-scaling, AI-driven legal tech company.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as a primary escalation point for Majors accounts across APAC, owning high-severity and technically complex support cases through resolution.
  • •Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
  • •Maintain deep account context — including customer workflows, configurations, integrations, and sensitivities — and apply that context to troubleshooting and communications.
  • •Lead clear, proactive incident communications for APAC customers, translating technical updates into customer-specific impact, expectations, and next steps.
  • •Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity across the region.

Pay and Benefits

Perks:Health InsuranceRemote WorkLearning BudgetParental LeaveCommuting Support

Key Requirements

  • •Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.
  • •Strong technical foundation with the ability to troubleshoot complex systems and collaborate with Engineering and Product teams.
  • •Exceptional judgment under pressure in high-severity, time-sensitive, confidential situations.
Experience:Enterprise softwareLegal techAI
Skills:CommunicationProblem-solvingStakeholder managementCollaborationTime management
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor