Harvey

4 weeks ago

Technical Account Manager, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 45 minutes agoStatus: Live

Job Summary

Technical Account Manager for APAC within Harvey’s Premium Technical Support, acting as a technically skilled post-sales partner for strategic customers. You’ll own high-severity, complex issues, coordinate across Support, CS, Engineering, Product, and Security, and drive proactive incident communications while building deep account context to improve platform reliability and adoption in a fast-scaling, AI-driven legal tech company.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as a primary escalation point for Majors accounts across APAC, owning high-severity and technically complex support cases through resolution.
•Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
•Maintain deep account context — including customer workflows, configurations, integrations, and sensitivities — and apply that context to troubleshooting and communications.
•Lead clear, proactive incident communications for APAC customers, translating technical updates into customer-specific impact, expectations, and next steps.
•Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity across the region.

Pay and Benefits

Perks:Health InsuranceRemote WorkLearning BudgetParental LeaveCommuting Support

Key Requirements

•Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.
•Strong technical foundation with the ability to troubleshoot complex systems and collaborate with Engineering and Product teams.
•Exceptional judgment under pressure in high-severity, time-sensitive, confidential situations.

Experience:Enterprise softwareLegal techAI

Skills:CommunicationProblem-solvingStakeholder managementCollaborationTime management

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

4 weeks ago

Technical Account Manager, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 45 minutes agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as a primary escalation point for Majors accounts across APAC, owning high-severity and technically complex support cases through resolution.
•Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
•Maintain deep account context — including customer workflows, configurations, integrations, and sensitivities — and apply that context to troubleshooting and communications.
•Lead clear, proactive incident communications for APAC customers, translating technical updates into customer-specific impact, expectations, and next steps.
•Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity across the region.

Pay and Benefits

Perks:Health InsuranceRemote WorkLearning BudgetParental LeaveCommuting Support

Key Requirements

•Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.
•Strong technical foundation with the ability to troubleshoot complex systems and collaborate with Engineering and Product teams.
•Exceptional judgment under pressure in high-severity, time-sensitive, confidential situations.

Experience:Enterprise softwareLegal techAI

Skills:CommunicationProblem-solvingStakeholder managementCollaborationTime management

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor