Service Operations Admin

Atlas Technica
Lima
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical"]

The role focuses on operational efficiency and customer delivery support within service operations. You’ll generate service quotes, monitor KPIs, manage CSAT/NPS programs, and assist with financial reconciliation and reporting, contributing to improved service quality and client satisfaction in a remote, Lima-based setting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Atlas Technica
Atlas Technica
6 months ago

Service Operations Admin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 45 minutes agoStatus: Live

Job Summary

The role focuses on operational efficiency and customer delivery support within service operations. You’ll generate service quotes, monitor KPIs, manage CSAT/NPS programs, and assist with financial reconciliation and reporting, contributing to improved service quality and client satisfaction in a remote, Lima-based setting.
Location: Lima
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Generate and manage service quotes, ensuring accuracy and alignment with pricing strategies; track quote performance
  • •Monitor and report KPI metrics with service teams to drive accountability and service quality
  • •Manage CSAT surveys, analyze results, and identify improvement areas; collaborate to implement CSAT enhancements
  • •Oversee NPS program data and insights; work with leadership to address feedback and improve NPS
  • •Support end-of-month financial reconciliation and prepare monthly performance reports for Service Operations

Key Requirements

  • •Bachelor's degree in business administration, Operations Management, or related field
  • •1+ years of experience in service operations or similar analytical role
  • •Strong analytical and problem-solving skills
  • •Proficiency in data analysis and reporting tools
  • •Excellent communication and interpersonal skills
Experience:1+ yearsService operationsCrmITIL
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical
Certifications:ITIL
Tech Stack:CRM systemsData analysis

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor