Lead Cust Exp Specialist (m/f/d)

Honeywell
Poland
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Customer-oriented","Action-oriented","Self-motivated","Organizational skills"]

Own end-to-end order processing and purchasing request fulfilment in the GCC department, ensuring adherence to procedures and delivering a strong customer experience. Manage order and contract lifecycle maintenance in Honeywell systems, issue invoices and credit documents, and update customer accounts in SAP. Resolve delivery, return, and disputed-invoice issues, track supplier orders through warehouse/customer delivery, and provide timely status updates, reporting, and root-cause prevention.

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Honeywell
Honeywell
14 hours ago

Lead Cust Exp Specialist (m/f/d)

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Job Summary

Own end-to-end order processing and purchasing request fulfilment in the GCC department, ensuring adherence to procedures and delivering a strong customer experience. Manage order and contract lifecycle maintenance in Honeywell systems, issue invoices and credit documents, and update customer accounts in SAP. Resolve delivery, return, and disputed-invoice issues, track supplier orders through warehouse/customer delivery, and provide timely status updates, reporting, and root-cause prevention.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Ensure successful fulfilment of order processing and purchasing activities for the GCC department while following standard procedures and checks.
  • •Maintain order/contract/project lifecycle and technical/commercial details in Honeywell systems, including quantities, prices, and delivery terms.
  • •Manage invoices and customer account updates in SAP, including issuing invoices, creating credit requests/documents, and handling invoice cancellations for returned goods.
  • •Track orders with suppliers through delivery to the warehouse or final customer, provide customer status updates within 24 hours, and collaborate with purchasing to improve on-time deliveries.
  • •Investigate and resolve issues such as wrong delivery, delays, and rejected returns; support dispute resolution and perform root-cause analysis to close corrective actions.

Key Requirements

  • •Bachelor’s degree.
  • •3+ years of experience in the customer services field, preferably with SAP expertise.
  • •Experience working in a multidisciplinary team.
  • •Fluent in English with good verbal and written communication skills.
  • •Knowledge of ERP systems (SAP, SFDC) and ability to use Microsoft Office applications.
Experience:3+ yearsCustomer servicesERPSAP
Education:Bachelor's
Skills:CommunicationCustomer-orientedAction-orientedSelf-motivatedOrganizational skills
Languages:EnglishFrenchItalianSpanishPortugueseDutchGerman
Tech Stack:SAPSFDCERPMicrosoft Office

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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