Applied Materials

1 month ago

Director, Customer Engineer (Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead end-to-end site customer service performance, owning customer satisfaction, P&L, and budget management for an account site. Serve as the primary interface for operational and business commitments, anticipate high-value customer needs, and drive delivery of service solutions. Ensure the site workforce has the right skills for current and future requirements, define performance metrics, and lead subordinate managers to execute site and business-unit goals.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Direct and take responsibility for all business issues across the account site, including customer satisfaction, P&L, and budget management.
•Anticipate future customer needs and direct delivery of customer service commitments and solutions for high-value customer problems.
•Serve as the primary interface to the site account on all operational and service commitments; interface with internal and external stakeholders.
•Ensure the site workforce has the requisite skills and capabilities to meet current and future customer service requirements.
•Define performance metrics and report progress against business unit and account-specific goals while supporting manager and employee development and satisfaction.

Travel: Extensive travel

Key Requirements

•Demonstrate broad and comprehensive understanding of systems, theories, and practices to support customer service delivery.
•Apply broad industry and commercial awareness to drive financial and operational performance across the business unit.
•Lead through subordinate managers of managers and execute segment/functional business plans.
•Solve highly complex or unusual business problems using advanced analytical judgment.
•Understand and maintain compliance with Applied Materials’ Standards of Business Conduct.

Skills:LeadershipAdvanced analytical judgmentNegotiationInfluencingInterpersonal skillsEthical conduct

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Director, Customer Engineer (Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Direct and take responsibility for all business issues across the account site, including customer satisfaction, P&L, and budget management.
•Anticipate future customer needs and direct delivery of customer service commitments and solutions for high-value customer problems.
•Serve as the primary interface to the site account on all operational and service commitments; interface with internal and external stakeholders.
•Ensure the site workforce has the requisite skills and capabilities to meet current and future customer service requirements.
•Define performance metrics and report progress against business unit and account-specific goals while supporting manager and employee development and satisfaction.

Travel: Extensive travel

Key Requirements

•Demonstrate broad and comprehensive understanding of systems, theories, and practices to support customer service delivery.
•Apply broad industry and commercial awareness to drive financial and operational performance across the business unit.
•Lead through subordinate managers of managers and execute segment/functional business plans.
•Solve highly complex or unusual business problems using advanced analytical judgment.
•Understand and maintain compliance with Applied Materials’ Standards of Business Conduct.

Skills:LeadershipAdvanced analytical judgmentNegotiationInfluencingInterpersonal skillsEthical conduct

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor