Task Area Program Manager (Universal IT Customer Support)

General Dynamics
Washington
Workplace: HybridFull timeUSD 142,792 - 166,750 annuallyFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["People management","Budget management"]

Lead and manage the Universal IT Customer Support task area, ensuring delivery of requirements and alignment with Department business lines. Oversee project managers and technical staff while improving customer support and engineering service delivery, including faster response times across a large enterprise footprint of desktops, laptops, and mobile devices. Bring 8+ years of IT program/project management experience, including federal environments, to drive mission-focused outcomes.

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FursaFursa
General Dynamics
General Dynamics
1 week ago

Task Area Program Manager (Universal IT Customer Support)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage the Universal IT Customer Support task area, ensuring delivery of requirements and alignment with Department business lines. Oversee project managers and technical staff while improving customer support and engineering service delivery, including faster response times across a large enterprise footprint of desktops, laptops, and mobile devices. Bring 8+ years of IT program/project management experience, including federal environments, to drive mission-focused outcomes.
Location: Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the Universal IT Customer Support task area.
  • •Deliver all requirements within the assigned area and ensure alignment with Department business lines.
  • •Supervise project managers and technical staff.
  • •Provide customer support and engineering services to meet Department mission needs.
  • •Improve service delivery and response times across DT customers across devices and services.
Travel: Low travel

Pay and Benefits

Salary: USD 142,792 - 166,750 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree in a relevant field.
  • •8+ years of experience managing IT projects or programs, with at least 3 years in a federal environment.
  • •PMP or equivalent certification preferred.
  • •Experience supervising technical teams and managing budgets.
  • •Active Secret security clearance; ability to obtain Top Secret security clearance by the time of award (as required by the contract).
Experience:8+ yearsFederal
Education:Bachelor's in relevant field
Skills:People managementBudget management
Certifications:PMP
Tech Stack:ITIL

Eligibility

Nationality:US National
Security Clearance:SecretTop Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn