Service Parts Advisor

Lucid Motors
Al Khobar
Full timeFunction: Customer Support (Service Desk)Experience: 3-7 yearsSkills: ["Customer service","Communication","Attention to detail","Organization","Problem-solving"]

Ensure timely availability of accurate spare parts to support service and parts operations. Greet customers and identify parts needs, recommend parts, and handle quotes and availability checks. Manage inventory by monitoring stock, initiating reorders, tracking lost sales, and maintaining accurate stock records. Process local and international orders, coordinate with Service Advisors and Technicians, and use DMS/CRM systems to search part numbers and document transactions.

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FursaFursa
Lucid Motors
Lucid Motors
3 weeks ago

Service Parts Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Ensure timely availability of accurate spare parts to support service and parts operations. Greet customers and identify parts needs, recommend parts, and handle quotes and availability checks. Manage inventory by monitoring stock, initiating reorders, tracking lost sales, and maintaining accurate stock records. Process local and international orders, coordinate with Service Advisors and Technicians, and use DMS/CRM systems to search part numbers and document transactions.
Location: Al Khobar
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Identify customer and technician parts requirements and recommend appropriate parts.
  • •Handle parts inquiries, quotations, and parts availability checks while delivering excellent customer service.
  • •Monitor stock levels, initiate reorders, track lost sales, and maintain accurate parts movement records.
  • •Process parts orders (local and international), manage special orders including prepayments when required, and coordinate delivery timing.
  • •Use DMS/CRM systems to search part numbers, ensure accurate documentation, and manage warranty/returned parts per policy.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401kPaid Holidays

Key Requirements

  • •3-7 years of experience in automotive parts or aftersales operations.
  • •Strong understanding of automotive parts and systems.
  • •Experience using ERP/DMS systems.
  • •Ability to provide high-quality customer service and maintain satisfaction.
  • •High attention to detail with organized, analytical problem-solving.
Experience:3-7 yearsAutomotiveAftersales operations
Skills:Customer serviceCommunicationAttention to detailOrganizationProblem-solving
Languages:English
Tech Stack:ERPDMSCRM

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn