Manager, Digital User Experience Portfolio (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Strategic thinking","Collaboration","Mentorship","Storytelling","Risk mitigation"]

Lead a UX team within American Airlines’ Digital Customer Experience organization, shaping end-to-end user experiences for customer and employee applications. Recruit, coach, and develop UX professionals while partnering with product and design operations leaders to scale design processes. Drive data-informed, user-centric design from concept through implementation, align work to the customer journey, and continuously improve quality through research, best practices, and iterative optimization.

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American Airlines Group
American Airlines Group
4 days ago

Manager, Digital User Experience Portfolio (Fort Worth, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead a UX team within American Airlines’ Digital Customer Experience organization, shaping end-to-end user experiences for customer and employee applications. Recruit, coach, and develop UX professionals while partnering with product and design operations leaders to scale design processes. Drive data-informed, user-centric design from concept through implementation, align work to the customer journey, and continuously improve quality through research, best practices, and iterative optimization.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Recruit, hire, and manage a team of UX professionals.
  • •Provide mentorship, guidance, and feedback to help team members develop.
  • •Partner with product teams and stakeholders to influence roadmaps and design operations work.
  • •Enable design operations to implement and maintain design processes, best practices, and guidelines at scale.
  • •Oversee UX processes from concept to implementation, ensuring user-centered design principles, iterative improvement, and risk mitigation.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree in visual design, interactive design, human-computer interaction, human factors engineering, computer science, or related field (or equivalent experience).
  • •5+ years as a UX professional with a track record at large enterprises or highly matrixed organizations.
  • •3+ years coaching and mentoring others in a small to medium-sized team.
  • •Preferred: Master’s degree in a related UX/design field (or equivalent experience).
  • •Preferred: 7 years of experience as a UX Manager enabling UX operations that deliver work efficiently and with quality.
Experience:AviationEnterpriseUX operationsAgile
Education:Bachelor's
Skills:Strategic thinkingCollaborationMentorshipStorytellingRisk mitigation
Tech Stack:Microsoft Office SuiteFigmaUserZoomRallyADOAdobe AnalyticsQuantum MetricsDesign systemsHTMLCSS

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn