Regional Tech Lead Command Center

HP
Costa Rica
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-4 yearsEducation: bachelorsSkills: ["Operations leadership","Remote team management","Stakeholder communication","Learning agility","Customer centricity"]

Lead and oversee Americas Tech Café operations, managing a distributed team of technicians across core and critical sites. Drive consistent service delivery through process adherence, policy compliance, and effective incident resolution. Coordinate regional team activities such as access management and site readiness, handle escalations and complex issues, and analyze incident trends to improve performance. Coach, train, and guide technicians to strengthen technical and operational capability under pressure.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HP
HP
2 days ago

Regional Tech Lead Command Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead and oversee Americas Tech Café operations, managing a distributed team of technicians across core and critical sites. Drive consistent service delivery through process adherence, policy compliance, and effective incident resolution. Coordinate regional team activities such as access management and site readiness, handle escalations and complex issues, and analyze incident trends to improve performance. Coach, train, and guide technicians to strengthen technical and operational capability under pressure.
Location: Costa Rica
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure process adherence and policy compliance across all Tech Café operations.
  • •Lead and coordinate regional team activities, including access management and site readiness.
  • •Manage escalations and critical issues, driving timely and high-quality resolution.
  • •Analyze incident trends and performance data to drive continuous improvement.
  • •Provide coaching, training, and guidance to technicians to enhance technical and operational capability.

Key Requirements

  • •Four-year or Graduate Degree in Computer Science, Information Technology, or related discipline (or equivalent work experience).
  • •Typically 2-4 years of work experience or an advanced degree with little or no work experience.
  • •Strong technical troubleshooting skills and the ability to perform root cause analysis.
  • •Experience managing incidents and escalations, ensuring timely and high-quality resolution of complex scenarios.
  • •Demonstrated operations leadership, including coaching and training to improve technician capability.
Experience:2-4 years
Education:Bachelor's in Computer Science, Information Technology, or related discipline
Skills:Operations leadershipRemote team managementStakeholder communicationLearning agilityCustomer centricity
Tech Stack:Teams RoomsZoom RoomsEndpoints

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn