Technical Support Agent

PAR Technology
Markham
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Team collaboration","Customer relationship building","Multitasking"]

Entry-level Technical Support Agent in PAR Technology’s call center, providing first-level support for POS hardware/software, diagnosing and resolving technical issues, and escalating where needed. You’ll log incidents, follow workflows, contribute to a knowledge base, and collaborate with internal teams to ensure excellent customer service. Remote role with growth opportunities and weekend/holiday coverage as needed to support a global restaurant technology platform.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
PAR Technology
PAR Technology
4 months ago

Technical Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Entry-level Technical Support Agent in PAR Technology’s call center, providing first-level support for POS hardware/software, diagnosing and resolving technical issues, and escalating where needed. You’ll log incidents, follow workflows, contribute to a knowledge base, and collaborate with internal teams to ensure excellent customer service. Remote role with growth opportunities and weekend/holiday coverage as needed to support a global restaurant technology platform.
Location: Markham
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-level support for POS hardware/software and PAR products
  • •Log and manage incidents using our service management tools
  • •Resolve operational and technical issues quickly and efficiently
  • •Follow escalation workflows and contribute to our knowledge base
  • •Collaborate with internal teams and third-party engineers as needed

Key Requirements

  • •1+ year of Customer Service experience (Helpdesk experience preferred)
  • •Background in restaurant or call center environments
  • •Strong problem-solving and communication skills
  • •Solid typing skills and working knowledge of Windows OS
  • •Reliable broadband/fiber internet and access to a backup work location
Experience:1+ yearsRestaurantCall centerPOS
Education:Bachelor's
Skills:Problem-solvingCommunicationTeam collaborationCustomer relationship buildingMultitasking
Certifications:A+Microsoft certifications
Languages:French
Tech Stack:Windows OSPOS

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn