Stage Experience Lead - Full Time (North York, ON, CA, L4K 5W4)

Sephora
Canada
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Influence","Team building","Coaching","Client service"]

Oversee sales floor departments at a Sephora location, ensuring on-stage cast follow the selling model and deliver outstanding client service. Lead client experience by responding to department feedback, partnering on client issue resolution, and supporting the use of client interactive technology. Help drive store goals through in-store events, coach performance in the assigned area, and demonstrate strong understanding of sales performance and business opportunities.

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Sephora
Sephora
4 hours ago

Stage Experience Lead - Full Time (North York, ON, CA, L4K 5W4)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Oversee sales floor departments at a Sephora location, ensuring on-stage cast follow the selling model and deliver outstanding client service. Lead client experience by responding to department feedback, partnering on client issue resolution, and supporting the use of client interactive technology. Help drive store goals through in-store events, coach performance in the assigned area, and demonstrate strong understanding of sales performance and business opportunities.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within the assigned Sephora location, including Beauty, Skincare, Fragrance & Haircare as needed.
  • •Ensure the on-stage cast execute Sephora’s selling model and support timely responses to client feedback.
  • •Support World selling cast training in client interactive technology.
  • •Support in-store events to help the store meet goals and client needs.
  • •Coach and participate in performance check-ins, delivering timely feedback for improvement as needed.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1-3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills with the ability to influence business partners at all levels.
  • •Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast.
  • •Ability to coach and handle performance management situations within the assigned store area.
  • •Strong understanding of store sales performance and business opportunities.
Experience:1-3 yearsRetailBeauty
Skills:CommunicationInfluenceTeam buildingCoachingClient service
Tech Stack:Client interactive technology

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn