OKX

3 weeks ago

Senior Agent, Customer Service (German Speaker)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Handle real-time customer inquiries and issues for global users in German and English via live chat, email, and voice. Maintain a strong understanding of OKX products to communicate clearly with customers, collaborate with product and marketing stakeholders on feedback and complaints, and build relationships with partners and external teams. Resolve requests using standard procedures and escalate unresolved issues to Level 2/Supervisors when needed.

Location: Budapest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Address customer inquiries and problems in real time through live chat, email, and voice.
•Handle global customer requests in multiple languages and follow up via email as needed.
•Collaborate with product managers and the marketing team to address complaints and feedback about websites, products, platforms, and services.
•Maintain product knowledge to communicate effectively with customers in their preferred language.
•Escalate unresolved issues or queries to Level 2/Supervisors when they cannot be resolved within standard procedures.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

•Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
•At least 1–2 years of experience in language-related roles such as translation, interpretation, or localization.
•Proficiency in the job’s relevant language (German) in both spoken and written form, plus a high level of English.
•Ability to work independently in a fast-paced environment while delivering multilingual support.
•Strong interpersonal skills and the ability to remain composed when handling challenging language situations.

Experience:1-2 yearsCryptoFinance-technology

Skills:Interpersonal skillsProblem-solvingTime managementQuick learningCommunication

Languages:GermanEnglish

Tech Stack:ZendeskMacOSLarkMicrosoft OfficeG-Suite

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX