Sonova

2 months ago

Global Technical Service Manager (m/f/d) (Tullamore, Ireland)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead global technical service, repair, and refurbishment operations for Sonova’s Consumer Hearing business. Drive service excellence across EMEA/AMER/APAC, manage budgets and vendor performance, champion the Circular Economy 3R strategy, and collaborate with R&D, Engineering, and Quality to improve serviceability and continuous improvement throughout the product lifecycle.

Location: Ireland

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Oversee global repair, refurbishment, and technical service operations across EMEA, AMER, and APAC to ensure service excellence and compliance with global standards.
•Manage the global technical service budget and support vendor pricing and procurement activities with key partners.
•Lead the Circular Economy & 3R Strategy by improving refurbishment yields and reducing BER scrap rates.
•Enforce SLAs, turnaround times, repair yields, and KPIs across external service partners to optimize performance.
•Collaborate with R&D, Engineering, and Quality to improve serviceability during product development and lifecycle management.

Key Requirements

•Bachelor's degree in Electrical Engineering, Electronics Engineering, Audio Engineering, or a related technical field
•Several years of experience in technical service, repair operations, after-sales support, or product service management within hardware or consumer electronics environments
•Strong understanding of repair, refurbishment, reverse logistics, and service operations processes
•Experience managing global service partners, vendors, and operational performance in an international environment
•Knowledge of quality standards, CAPA, root cause analysis, and continuous improvement methodologies

Experience:HardwareConsumer electronicsAfter-sales

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipProblem-solving

Languages:English

Tech Stack:Electrical EngineeringElectronics EngineeringAudio EngineeringCAPARoot cause analysisSOPs

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

2 months ago

Global Technical Service Manager (m/f/d) (Tullamore, Ireland)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Ireland

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Oversee global repair, refurbishment, and technical service operations across EMEA, AMER, and APAC to ensure service excellence and compliance with global standards.
•Manage the global technical service budget and support vendor pricing and procurement activities with key partners.
•Lead the Circular Economy & 3R Strategy by improving refurbishment yields and reducing BER scrap rates.
•Enforce SLAs, turnaround times, repair yields, and KPIs across external service partners to optimize performance.
•Collaborate with R&D, Engineering, and Quality to improve serviceability during product development and lifecycle management.

Key Requirements

•Bachelor's degree in Electrical Engineering, Electronics Engineering, Audio Engineering, or a related technical field
•Several years of experience in technical service, repair operations, after-sales support, or product service management within hardware or consumer electronics environments
•Strong understanding of repair, refurbishment, reverse logistics, and service operations processes
•Experience managing global service partners, vendors, and operational performance in an international environment
•Knowledge of quality standards, CAPA, root cause analysis, and continuous improvement methodologies

Experience:HardwareConsumer electronicsAfter-sales

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipProblem-solving

Languages:English

Tech Stack:Electrical EngineeringElectronics EngineeringAudio EngineeringCAPARoot cause analysisSOPs

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website