Global Technical Service Manager (m/f/d) (Tullamore, Ireland)

Sonova
Ireland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Stakeholder management","Communication","Leadership","Problem-solving"]

Lead global technical service, repair, and refurbishment operations for Sonova’s Consumer Hearing business. Drive service excellence across EMEA/AMER/APAC, manage budgets and vendor performance, champion the Circular Economy 3R strategy, and collaborate with R&D, Engineering, and Quality to improve serviceability and continuous improvement throughout the product lifecycle.

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FursaFursa
Sonova
Sonova
3 months ago

Global Technical Service Manager (m/f/d) (Tullamore, Ireland)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead global technical service, repair, and refurbishment operations for Sonova’s Consumer Hearing business. Drive service excellence across EMEA/AMER/APAC, manage budgets and vendor performance, champion the Circular Economy 3R strategy, and collaborate with R&D, Engineering, and Quality to improve serviceability and continuous improvement throughout the product lifecycle.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee global repair, refurbishment, and technical service operations across EMEA, AMER, and APAC to ensure service excellence and compliance with global standards.
  • •Manage the global technical service budget and support vendor pricing and procurement activities with key partners.
  • •Lead the Circular Economy & 3R Strategy by improving refurbishment yields and reducing BER scrap rates.
  • •Enforce SLAs, turnaround times, repair yields, and KPIs across external service partners to optimize performance.
  • •Collaborate with R&D, Engineering, and Quality to improve serviceability during product development and lifecycle management.

Key Requirements

  • •Bachelor's degree in Electrical Engineering, Electronics Engineering, Audio Engineering, or a related technical field
  • •Several years of experience in technical service, repair operations, after-sales support, or product service management within hardware or consumer electronics environments
  • •Strong understanding of repair, refurbishment, reverse logistics, and service operations processes
  • •Experience managing global service partners, vendors, and operational performance in an international environment
  • •Knowledge of quality standards, CAPA, root cause analysis, and continuous improvement methodologies
Experience:HardwareConsumer electronicsAfter-sales
Education:Bachelor's
Skills:Stakeholder managementCommunicationLeadershipProblem-solving
Languages:English
Tech Stack:Electrical EngineeringElectronics EngineeringAudio EngineeringCAPARoot cause analysisSOPs

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website