Associate TSE II

MongoDB
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Troubleshooting","Empathy","Customer advocacy","Patience"]

Provide technical cloud support for MongoDB’s application-layer products, advising customers on best practices and troubleshooting issues across different environments. Translate technical concepts into clear explanations for customers, collaborate with product management and development teams to advocate for user needs, and help ensure MongoDB users succeed with MongoDB Atlas and related cloud offerings.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
MongoDB
MongoDB
3 days ago

Associate TSE II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide technical cloud support for MongoDB’s application-layer products, advising customers on best practices and troubleshooting issues across different environments. Translate technical concepts into clear explanations for customers, collaborate with product management and development teams to advocate for user needs, and help ensure MongoDB users succeed with MongoDB Atlas and related cloud offerings.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Advise customers on strategies and documented practices for using MongoDB cloud products effectively.
  • •Translate technical concepts and patterns into generalist terms to help customers install and use applications.
  • •Troubleshoot technical problems with MongoDB application-layer products.
  • •Collaborate with MongoDB product management and development teams to advocate for users’ needs.
  • •Support a hybrid Sydney-based team within MongoDB’s Technical Services organization.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •Solid fundamentals in Linux and networking.
  • •Knowledge of Amazon Web Services (AWS) or another major cloud provider.
  • •Ability to diagnose and troubleshoot problems across a variety of environments.
  • •Excellent written and verbal communication skills for translating technical concepts to customers.
  • •Previous technical support experience.
Skills:CommunicationTroubleshootingEmpathyCustomer advocacyPatience
Certifications:RedHat Certified EngineerAWS Certified Solutions Architect
Languages:SpanishJapaneseMandarin
Tech Stack:LinuxNetworkingAmazon Web Services (AWS)MongoDBMongoDB AtlasMicrosoft AzureGoogle CloudElasticSearchMySQLPostgresRedHat

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn