Online Leads - Carmona

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service","Crm"]

Provide exceptional customer service via inbound calls, respond to product inquiries, assist with payments and account maintenance, and opportunistically upsell products. You will be the main contact for consumers, handling CRM-based tasks across multiple applications in a fast-paced environment within the Telecommunications sector.

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FursaFursa
Sutherland
Sutherland
2 years ago

Online Leads - Carmona

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Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live

Job Summary

Provide exceptional customer service via inbound calls, respond to product inquiries, assist with payments and account maintenance, and opportunistically upsell products. You will be the main contact for consumers, handling CRM-based tasks across multiple applications in a fast-paced environment within the Telecommunications sector.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the Point of Contact for consumers on inbound calls
  • •Answer inbound calls to provide exceptional customer service to consumers
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • •Upsell customers to new products or services when encouraged
  • •Collaborate with CRM systems to support high-volume inbound call support

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Education:High School
Skills:CommunicationMultitaskingCustomer serviceCrm
Languages:English
Tech Stack:CRMOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor