Product Operations Specialist | Procurement

Ramp
New York
Workplace: HybridFull timeUSD 128,000 - 180,000 annuallyFunction: Procurement & SourcingSkills: ["Communication","Problem solving","Prioritization"]

Own the voice-of-customer loop for procurement, capturing and prioritizing feedback to reduce friction measured by support tickets and NPS. Partner with Product, Engineering, and Design to translate insights into requirements and operational processes. Run launch operations from Alpha to GA, ship UX improvements using AI tools, and build scalable systems for release readiness, enablement, and issue escalation across procurement workflows.

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FursaFursa
Ramp
Ramp
11 hours ago

Product Operations Specialist | Procurement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the voice-of-customer loop for procurement, capturing and prioritizing feedback to reduce friction measured by support tickets and NPS. Partner with Product, Engineering, and Design to translate insights into requirements and operational processes. Run launch operations from Alpha to GA, ship UX improvements using AI tools, and build scalable systems for release readiness, enablement, and issue escalation across procurement workflows.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Procurement & Sourcing
Seniority: Mid level

Key Responsibilities

  • •Own the voice-of-customer loop for procurement by capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels
  • •Partner with Product, Engineering, and Design to translate feedback into actionable product requirements and specs
  • •Own launch operations for new procurement features moving from Alpha to GA, including AI-native experiences and enablement
  • •Ship product improvements using AI tools by maintaining a backlog focused on customer friction reduction
  • •Use AI to automate processes and build products that enable faster shipping with a high quality bar; build scalable operating systems for release readiness and supportability

Pay and Benefits

Salary: USD 128,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVision401kHome OfficeWellness StipendLearning BudgetRelocation

Key Requirements

  • •3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS, with procurement/intake/approval or financial operations experience preferred
  • •Use data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
  • •Translate qualitative feedback into clear requirements and operational processes
  • •Work comfortably in ambiguous, technically complex spaces and drive clarity across multiple stakeholders
  • •Use AI tools (e.g., Claude Code) to accelerate work and directly improve products
Experience:B2B SaaSProcurementFinancial operations
Skills:CommunicationProblem solvingPrioritization
Tech Stack:Claude Code

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
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