Salesforce

2 days ago

Digital Success & Operations Senior Lead - Events Technology Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the end-to-end health and roadmap of Salesforce’s global webinar and events technology platforms. You’ll synthesize marketer needs into platform governance decisions, define and maintain the webinar technology product roadmap, and manage enterprise vendor relationships including licensing, renewals, SLA governance, and escalations. Track platform KPIs, drive adoption across marketing and sales teams, and ensure compliance with GDPR/CCPA and security standards.

Location: San Francisco, Palo Alto, Chicago, New York, Indianapolis

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Synthesize the Voice of the Marketer from webinar producers, internal hosts, and digital marketers to shape platform roadmap priorities and governance decisions.
•Own the webinar technology platform roadmap, including defining, prioritizing, maintaining the roadmap, and collaborating with vendors via advisory boards and beta programs.
•Manage enterprise vendor relationships for the webinar technology platform, covering licensing strategy, contract renewals, SLA governance, and escalations across vendor teams.
•Define and track platform KPIs (uptime, stream quality, registration throughput) and translate performance data into product direction.
•Drive platform adoption by implementing strategies for standard processes and maximum utilization across global marketing and sales teams while ensuring privacy/security compliance and governing roles, permissioning, and escalation paths.

Pay and Benefits

Salary: USD 172,500 - 260,100 annually

Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•8+ years of experience in digital product management, program management, product operations, or a related field, ideally in Digital Enterprise Technology or Marketing Technology.
•Ability to own a product/platform roadmap end-to-end, including prioritization, stakeholder alignment, and translating business needs into technical requirements while managing global operational complexity.
•Experience managing enterprise SaaS vendor relationships, including contract negotiations, licensing models, renewals, and SLA governance in coordination with Procurement and Legal.
•Strong stakeholder management skills, including bridging non-technical business stakeholders with engineering and vendor product teams.
•Working familiarity with AI/ML concepts in marketing technology, including use of tools like Claude and Slackbot for prototypes and evaluating AI capabilities in vendor roadmaps.

Experience:8+ years

Skills:Stakeholder managementGovernanceStrategic thinkingCommunication

Tech Stack:GDPRCCPAClaudeSlackbotON24ZoomGoToWebinarBizzabo VirtualMarketoSalesforceEloqua

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 days ago

Digital Success & Operations Senior Lead - Events Technology Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco, Palo Alto, Chicago, New York, Indianapolis

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Synthesize the Voice of the Marketer from webinar producers, internal hosts, and digital marketers to shape platform roadmap priorities and governance decisions.
•Own the webinar technology platform roadmap, including defining, prioritizing, maintaining the roadmap, and collaborating with vendors via advisory boards and beta programs.
•Manage enterprise vendor relationships for the webinar technology platform, covering licensing strategy, contract renewals, SLA governance, and escalations across vendor teams.
•Define and track platform KPIs (uptime, stream quality, registration throughput) and translate performance data into product direction.
•Drive platform adoption by implementing strategies for standard processes and maximum utilization across global marketing and sales teams while ensuring privacy/security compliance and governing roles, permissioning, and escalation paths.

Pay and Benefits

Salary: USD 172,500 - 260,100 annually

Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•8+ years of experience in digital product management, program management, product operations, or a related field, ideally in Digital Enterprise Technology or Marketing Technology.
•Ability to own a product/platform roadmap end-to-end, including prioritization, stakeholder alignment, and translating business needs into technical requirements while managing global operational complexity.
•Experience managing enterprise SaaS vendor relationships, including contract negotiations, licensing models, renewals, and SLA governance in coordination with Procurement and Legal.
•Strong stakeholder management skills, including bridging non-technical business stakeholders with engineering and vendor product teams.
•Working familiarity with AI/ML concepts in marketing technology, including use of tools like Claude and Slackbot for prototypes and evaluating AI capabilities in vendor roadmaps.

Experience:8+ years

Skills:Stakeholder managementGovernanceStrategic thinkingCommunication

Tech Stack:GDPRCCPAClaudeSlackbotON24ZoomGoToWebinarBizzabo VirtualMarketoSalesforceEloqua

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor