Credit Loan Collection Manager - Global Payment (Malaysia)

ByteDance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Coordination","Negotiation","Team leadership","Data analysis"]

Manage the collections team supporting ByteDance’s global payment operations for credit loans. Develop and execute collection strategies to improve recovery rates, monitor performance and quality, and ensure compliance with laws and internal requirements. Coordinate with collection agencies, analyze collection data, and produce reports to drive strategy adjustments. Lead team planning, training, and goal setting to reduce complaints and strengthen operations.

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FursaFursa
ByteDance
ByteDance
1 month ago

Credit Loan Collection Manager - Global Payment (Malaysia)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage the collections team supporting ByteDance’s global payment operations for credit loans. Develop and execute collection strategies to improve recovery rates, monitor performance and quality, and ensure compliance with laws and internal requirements. Coordinate with collection agencies, analyze collection data, and produce reports to drive strategy adjustments. Lead team planning, training, and goal setting to reduce complaints and strengthen operations.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Build and manage the collections team, including goal setting, work plans, progress monitoring, and guidance/training.
  • •Develop and implement collections strategies and operations to improve recovery rates; adjust based on real-time performance.
  • •Ensure collection activities comply with laws, regulations, and company compliance requirements; conduct inspections and compliance training.
  • •Procure and manage collection agencies, including performance tracking, evaluation, and resolving cooperation issues.
  • •Collect and analyze collection data and write reports on progress and results to support strategy updates.

Key Requirements

  • •Bachelor’s degree or above in finance, law, or related fields.
  • •More than 3 years of experience in collections, including front-line collection operations.
  • •Familiarity with the collections environment in the Southeast Asian market.
  • •Strong communication, coordination, and negotiation skills across departments and institutions.
Experience:3+ yearsCollectionsDigital lendingSoutheast Asia
Education:Bachelor's in finance, law, or related fields
Skills:CommunicationCoordinationNegotiationTeam leadershipData analysis

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn