Customer Care Advisor (Voice)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional customer support for a fintech super-app by handling inbound phone calls, emails, and live chats. Identify customer questions and needs, review accounts and transactions, and deliver accurate answers and tailored solutions. Follow support scripts, meet service and support metrics, and explain services clearly while resolving issues quickly in a fast-paced environment.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound phone calls, emails, and live chats efficiently.
•Identify customer questions, concerns, and overall needs.
•Provide accurate answers and tailored solutions to customer queries.
•Review customer accounts and transactions while resolving issues.
•Meet support metrics and follow communication scripts while explaining services.

Key Requirements

•University graduate.
•Previous customer service experience is a plus.
•Native Arabic speaker.
•Fluency in English (B2 profile).
•Ability to use computers and internet applications.

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyCustomer handlingAdaptability

Languages:ArabicEnglish

Company Brief

Tamara UAE

Website

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Tamara UAE

7 months ago

Customer Care Advisor (Voice)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound phone calls, emails, and live chats efficiently.
•Identify customer questions, concerns, and overall needs.
•Provide accurate answers and tailored solutions to customer queries.
•Review customer accounts and transactions while resolving issues.
•Meet support metrics and follow communication scripts while explaining services.

Key Requirements

•University graduate.
•Previous customer service experience is a plus.
•Native Arabic speaker.
•Fluency in English (B2 profile).
•Ability to use computers and internet applications.

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyCustomer handlingAdaptability

Languages:ArabicEnglish

Company Brief

Tamara UAE

Website