Customer Care Advisor (Voice)

Tamara UAE
Riyadh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Empathy","Customer handling","Adaptability"]

Provide exceptional customer support for a fintech super-app by handling inbound phone calls, emails, and live chats. Identify customer questions and needs, review accounts and transactions, and deliver accurate answers and tailored solutions. Follow support scripts, meet service and support metrics, and explain services clearly while resolving issues quickly in a fast-paced environment.

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FursaFursa
Tamara UAE
Tamara UAE
9 months ago

Customer Care Advisor (Voice)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional customer support for a fintech super-app by handling inbound phone calls, emails, and live chats. Identify customer questions and needs, review accounts and transactions, and deliver accurate answers and tailored solutions. Follow support scripts, meet service and support metrics, and explain services clearly while resolving issues quickly in a fast-paced environment.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound phone calls, emails, and live chats efficiently.
  • •Identify customer questions, concerns, and overall needs.
  • •Provide accurate answers and tailored solutions to customer queries.
  • •Review customer accounts and transactions while resolving issues.
  • •Meet support metrics and follow communication scripts while explaining services.

Key Requirements

  • •University graduate.
  • •Previous customer service experience is a plus.
  • •Native Arabic speaker.
  • •Fluency in English (B2 profile).
  • •Ability to use computers and internet applications.
Education:Bachelor's
Skills:CommunicationProblem-solvingEmpathyCustomer handlingAdaptability
Languages:ArabicEnglish

Company Brief

Tamara UAE
Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2020
WebsiteLinkedIn