Senior Customer Engineer, Named - Toronto Canada

Cloudflare
Toronto
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Consultative advisory","Commercial mindset"]

Serve as a trusted technical advisor and primary architect of the customer journey, bridging technical strategy to business value. Lead technical validation and demonstrations from pre-sales through onboarding and architecture guidance, while monitoring health and reducing deployment risk. Operate as a quota-carrying technologist with responsibility for expansion and ROI via QBRs. Automate routine workflows with AI agents and support enablement efforts to scale customer adoption.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, Named - Toronto Canada

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor and primary architect of the customer journey, bridging technical strategy to business value. Lead technical validation and demonstrations from pre-sales through onboarding and architecture guidance, while monitoring health and reducing deployment risk. Operate as a quota-carrying technologist with responsibility for expansion and ROI via QBRs. Automate routine workflows with AI agents and support enablement efforts to scale customer adoption.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical deep-dive discovery, capture requirements, and define solution strategies including Proof of Concepts and technical evaluations.
  • •Provide oversight to technical onboarding and implementation as the primary executive and engineering contact, guiding migration/onboarding blueprints and configuration best practices.
  • •Carry a variable quota and drive deep platform adoption, retention, and expansion by identifying cross-sell and up-sell opportunities based on product usage data.
  • •Maintain trusted advisory relationships across the customer lifecycle, addressing architecture, security posture, deployment confidence, and resolving risks or integration bottlenecks.
  • •Leverage AI agents and internal platforms to automate routine tasks such as RFP/security questionnaire responses, sandbox provisioning, documentation, and telemetry monitoring.
Travel: High travel

Key Requirements

  • •Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
  • •Ability to white-board, design, and clearly articulate complex enterprise network and security architectures.
  • •Strong consultative and advisory skills to translate technical concepts into business outcomes for engineers and C-level executives.
  • •Commercial mindset with experience operating in a quota- or revenue-aligned environment and understanding SaaS metrics and enterprise sales cycles.
  • •Depth in at least four technical areas: internet fundamentals, security, performance, AI proficiency, and coding/scripting (Python/JavaScript/Bash/Lua/Go) plus developer platform fluency (APIs, SDKs, webhooks, infra-as-code, CI/CD, observability).
Experience:SaaSEnterprise salesDeveloper toolingSecurityNetworkingCloud-native
Education:Bachelor's
Skills:CommunicationPresentationStakeholder managementConsultative advisoryCommercial mindset
Languages:English
Tech Stack:PythonJavaScriptBashLuaGoRESTGraphQLSDKsWebhooksTerraformPulumiCI/CDObservabilityLLMsPrompt engineeringRAGAI agentsTLS 1.3HTTP/2DNS

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn