Operations Manager

Delivery Hero
Milan
Workplace: HybridFull timeEUR 69,000 - 73,000 annuallyFunction: Business OperationsSkills: ["People leadership","Analytical thinking","Process automation","Stakeholder management","Cross-functional collaboration"]

Own Glovo’s local operational compliance and rider operations in Italy during a period of rapid growth. Lead and develop a team of 4 across rider acquisition, rider support, billing & cash management, union relations, and legal/authorities support. Drive 100% operational and legal compliance with Italian regulations, optimize rider support and billing processes, and automate workflows using operational data and analytical tools while partnering with Global Operations, Legal, and Finance.

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Delivery Hero
Delivery Hero
1 week ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own Glovo’s local operational compliance and rider operations in Italy during a period of rapid growth. Lead and develop a team of 4 across rider acquisition, rider support, billing & cash management, union relations, and legal/authorities support. Drive 100% operational and legal compliance with Italian regulations, optimize rider support and billing processes, and automate workflows using operational data and analytical tools while partnering with Global Operations, Legal, and Finance.
Location: Milan
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and mentor a team of 4 across rider acquisition, rider experience/support, billing & cash management, union relations, and legal/authorities support.
  • •Define, deploy, and monitor local processes to ensure operational and legal compliance with Italian regulations and authorities’ guidelines.
  • •Manage industrial and union relations by maintaining a constructive framework for union dialogue and external institutional relationships.
  • •Optimize rider support and billing operations through continuous improvement in onboarding, responsive support, and accurate automated billing/cash management processes.
  • •Collaborate with Global Operations, Legal, and Finance to align local operations with global strategy and implement best practices, driving process efficiency and automation.

Pay and Benefits

Salary: EUR 69,000 - 73,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityRemote WorkPaid LeaveParental LeaveLearning BudgetWellness Stipend

Key Requirements

  • •Proven people leadership experience managing, coaching, and developing direct reports (managing a team of 4+).
  • •Hands-on analytical and data-driven mindset using Excel and analytics platforms (e.g., Looker), with a focus on process automation.
  • •Experience executing complex projects and managing stakeholders across global cross-functional leadership and local authorities/external partners.
  • •Native/bilingual professional fluency in both Italian and English (written and spoken).
  • •Experience in operations within heavily regulated sectors or fast-paced logistics/delivery environments is a plus.
Experience:LogisticsDelivery platforms
Skills:People leadershipAnalytical thinkingProcess automationStakeholder managementCross-functional collaboration
Languages:ItalianEnglish
Tech Stack:ExcelLooker

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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