Truist Financial

1 week ago

Client Support Specialist II - Merchant Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide high-quality client support for Wholesale Payments products and services, researching and resolving complex internal/external inquiries with minimal supervision. Document interactions accurately in workflow and case management tools, partner with internal teams to identify value-added solutions, and assist management with daily processing activities and staffing/production needs. Maintain strong client relationships while adhering to authentication, risk, and operational control standards.

Location: Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Research and respond to internal/external client inquiries with accurate guidance and minimal supervision.
•Adhere to department standards by documenting client interactions via workflow and case management systems.
•Listen, analyze, and resolve client inquiries, resolving immediately or escalating appropriately.
•Maintain working knowledge of Wholesale Payments services/products through training and ongoing proficiency.
•Assist management with planning and directing daily processing activities within Client Support, coordinating to meet deadlines and staffing needs.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeavePaid HolidaysPensionRsus

Key Requirements

•High school diploma or equivalent.
•Three years of banking experience, including 1+ years of in-depth experience with treasury services from a product, sales, technical, or operational perspective.
•Ability to work independently and in a team, stay organized, manage time, and handle multiple time-sensitive responsibilities in a high-pressure environment.
•Excellent written and verbal communication skills to communicate professionally by telephone/in person and write business correspondence.
•Proficiency with MS Office (Word, Excel, Outlook) and the ability to use the Internet.

Experience:BankingTreasury services

Education:

Skills:CommunicationOrganizationTime managementJudgmentCustomer focus

Languages:English

Tech Stack:MS OfficeWordExcelOutlookInternetCase management toolsSalesForce

Company Brief

Truist Financial

Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 2019

Website LinkedIn

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Truist Financial

1 week ago

Client Support Specialist II - Merchant Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Research and respond to internal/external client inquiries with accurate guidance and minimal supervision.
•Adhere to department standards by documenting client interactions via workflow and case management systems.
•Listen, analyze, and resolve client inquiries, resolving immediately or escalating appropriately.
•Maintain working knowledge of Wholesale Payments services/products through training and ongoing proficiency.
•Assist management with planning and directing daily processing activities within Client Support, coordinating to meet deadlines and staffing needs.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeavePaid HolidaysPensionRsus

Key Requirements

•High school diploma or equivalent.
•Three years of banking experience, including 1+ years of in-depth experience with treasury services from a product, sales, technical, or operational perspective.
•Ability to work independently and in a team, stay organized, manage time, and handle multiple time-sensitive responsibilities in a high-pressure environment.
•Excellent written and verbal communication skills to communicate professionally by telephone/in person and write business correspondence.
•Proficiency with MS Office (Word, Excel, Outlook) and the ability to use the Internet.

Experience:BankingTreasury services

Education:

Skills:CommunicationOrganizationTime managementJudgmentCustomer focus

Languages:English

Tech Stack:MS OfficeWordExcelOutlookInternetCase management toolsSalesForce

Company Brief

Truist Financial

Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 2019

Website LinkedIn