Customer Care Specialist

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Bilingual communication","Customer resolution","Sales","Customer satisfaction","Polite communication"]

Drive call center performance through outbound and inbound calls in line with ADIB call center policies. Handle customer inquiries by explaining products and services, answering questions, and registering customers for IVR and SMS services. Follow up by phone or email after initial contact, escalate complaints, and ensure accurate data entry and secure document handling. Proactively initiate NTB prospecting and meet daily sales targets through cross-sell and upsell while maintaining call quality and customer satisfaction.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
2 days ago

Customer Care Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Drive call center performance through outbound and inbound calls in line with ADIB call center policies. Handle customer inquiries by explaining products and services, answering questions, and registering customers for IVR and SMS services. Follow up by phone or email after initial contact, escalate complaints, and ensure accurate data entry and secure document handling. Proactively initiate NTB prospecting and meet daily sales targets through cross-sell and upsell while maintaining call quality and customer satisfaction.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inbound and outbound calls according to call center procedures, guidelines, and schedules.
  • •Proactively offer customers to register for IVR and SMS services according to procedures.
  • •Explain ADIB products/services and prices and answer customer questions while remaining polite and courteous.
  • •Escalate customer queries and complaints as necessary, and escalate hazards or potential risks immediately via proper channels.
  • •Maintain accurate customer data, securely file customer documents, and initiate NTB prospect outbound calls while meeting sales targets.

Key Requirements

  • •Ability to handle inbound and outbound calls following call center procedures, guidelines, and schedules.
  • •Bilingual communication skills in Arabic and English.
  • •Ability to explain products/services and prices, answer customer questions, and resolve issues.
  • •Proactive customer follow-up via telephone or email after initial sales contact.
  • •Meet daily, weekly, and monthly sales targets through lead generation, cross-sell, and up-sell.
Skills:CommunicationBilingual communicationCustomer resolutionSalesCustomer satisfactionPolite communication
Languages:ArabicEnglish

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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