Principal Engineer

Intercom
Berlin, Dublin, London
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Leadership","Mentorship","Collaboration","Risk assessment","Technical standards"]

Lead the definition and execution of strategic engineering initiatives within the R&D org. You’ll build end-to-end back-end and front-end systems, contribute to scalable technical architecture, and drive reliability through continuous deployment and feature-flagged releases. Partner closely with designers, product managers, researchers, and data analysts, while assessing risks and guiding resource prioritization. Serve as a technical leader for a team through hands-on development, mentoring, and elevating engineering standards.

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FursaFursa
Intercom
Intercom
10 months ago

Principal Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the definition and execution of strategic engineering initiatives within the R&D org. You’ll build end-to-end back-end and front-end systems, contribute to scalable technical architecture, and drive reliability through continuous deployment and feature-flagged releases. Partner closely with designers, product managers, researchers, and data analysts, while assessing risks and guiding resource prioritization. Serve as a technical leader for a team through hands-on development, mentoring, and elevating engineering standards.
Location: Berlin, Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead strategic projects within the R&D engineering organization with autonomous execution.
  • •Assess engineering project progress, risks, and challenges to guide resource allocation and prioritisation.
  • •Contribute to technical architecture as the platform scales, including reliability, availability, and operational excellence.
  • •Participate across the software development lifecycle from ideation and prototyping to design and implementation.
  • •Coach and mentor other engineers, actively support hiring, and raise the bar for engineering performance and quality.

Pay and Benefits

Perks:Annual BonusEquityPaid LeaveHybrid Work

Key Requirements

  • •Build and ship in a SaaS product environment with measurable impact on product and/or teams.
  • •Demonstrate deep knowledge of a high-level programming language (examples include Ruby, Python, Perl).
  • •Provide Distributed systems experience.
  • •Have 2+ years as the primary technical leader for a team.
  • •Collaborate with technical leaders, product teams, and designers to deliver value to customers/users.
Experience:2+ yearsSaaSDistributed systemsR&DAI customer support
Skills:LeadershipMentorshipCollaborationRisk assessmentTechnical standards
Languages:En
Tech Stack:RubyPythonPerlDistributed systems

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn