Client Relations Agent (Fluent in Dutch, French and English)

Serve as the main point of contact for Hermès customers across Benelux-Nordics, supporting stores via phone, email, and digital channels. Deliver a seamless omnichannel experience by advising customers, maintaining high-quality relationships with customers and stores, and providing accurate product and reservation information. Explain purchase, return, and exchange procedures and ensure follow-up with the relevant store, while working in a collaborative, supportive environment.