Client Relations Agent (Fluent in Dutch, French and English)

Hermes
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Communication","Customer service","Interpersonal skills","Organizational skills","Teamwork"]

Serve as the main point of contact for Hermès customers across Benelux-Nordics, supporting stores via phone, email, and digital channels. Deliver a seamless omnichannel experience by advising customers, maintaining high-quality relationships with customers and stores, and providing accurate product and reservation information. Explain purchase, return, and exchange procedures and ensure follow-up with the relevant store, while working in a collaborative, supportive environment.

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FursaFursa
Hermes
Hermes
2 months ago

Client Relations Agent (Fluent in Dutch, French and English)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the main point of contact for Hermès customers across Benelux-Nordics, supporting stores via phone, email, and digital channels. Deliver a seamless omnichannel experience by advising customers, maintaining high-quality relationships with customers and stores, and providing accurate product and reservation information. Explain purchase, return, and exchange procedures and ensure follow-up with the relevant store, while working in a collaborative, supportive environment.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Act as a representative of Hermès to ensure customer satisfaction for Benelux-Nordics.
  • •Serve as the main point of contact for end customers via email, telephone, and other digital channels.
  • •Advise customers from the Brussels headquarters and deliver a high-quality omnichannel customer experience.
  • •Provide comprehensive product information and other useful details to customers.
  • •Explain purchase, return, and exchange procedures and ensure follow-up with the relevant store.

Key Requirements

  • •Minimum 6 years of experience (hotel, retail, or e-commerce preferred).
  • •Fluency in French, Dutch, and English with excellent verbal and written communication skills.
  • •Empathetic, friendly, and strongly customer-service oriented.
  • •Ability to explain procedures (purchases, returns, exchanges) and provide comprehensive product information (features, availability, reservations).
  • •Comfort with prioritizing and working under stress, including strong conflict and stress management skills.
Experience:6+ yearsHotelRetailE-commerceCustomer service
Skills:CommunicationCustomer serviceInterpersonal skillsOrganizational skillsTeamwork
Languages:FrenchDutchEnglish

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn