Engagement Manager (Homeland Layered Defense), Public Sector

Scale AI
Washington
Workplace: OnsiteFull timeUSD 166,400 - 249,000 annuallyFunction: Government & Public AdministrationExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Cross-functional collaboration","Adoption management","Technical fluency"]

Own and grow strategic relationships for a public sector portfolio focused on layered homeland defense. Build structured user-engagement programs, translate mission workflows into well-defined AI and agentic workflow use cases, and partner with engineering, product, operations, security, and stakeholders to deliver customer objectives. Plan customer engagement weeks (testing, demos, briefings, and events) and drive adoption by incorporating operator feedback into product requirements and delivery priorities.

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FursaFursa
Scale AI
Scale AI
1 day ago

Engagement Manager (Homeland Layered Defense), Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own and grow strategic relationships for a public sector portfolio focused on layered homeland defense. Build structured user-engagement programs, translate mission workflows into well-defined AI and agentic workflow use cases, and partner with engineering, product, operations, security, and stakeholders to deliver customer objectives. Plan customer engagement weeks (testing, demos, briefings, and events) and drive adoption by incorporating operator feedback into product requirements and delivery priorities.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Own customer relationships across the account from senior government leaders to operational users.
  • •Build user-engagement programs that reach operators and analysts using the products day-to-day.
  • •Translate operational workflows and mission problems into AI and agentic workflow use cases.
  • •Lead cross-functional teams across engineering, product, operations, security, and government stakeholders to deliver customer objectives.
  • •Plan and execute engagement weeks, including user testing events, demonstrations, briefings, and other onsite activities.
Travel: High travel

Pay and Benefits

Salary: USD 166,400 - 249,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionRetirement BenefitsLearning BudgetPaid LeaveCommuter Benefits

Key Requirements

  • •Active TS/SCI clearance.
  • •5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role.
  • •Ability to build trust with both senior executives and hands-on operational users.
  • •Experience translating complex customer workflows into structured technical or product requirements.
  • •Strong technical fluency and excellent written and verbal communication skills with senior government leaders.
Experience:5+ years
Skills:CommunicationStakeholder managementCross-functional collaborationAdoption managementTechnical fluency
Languages:English

Eligibility

Security Clearance:TS/SCI

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn