Technical Escalations Engineer 2 (RUM) - APJ

DataDog
Seoul, Sydney, Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Continuous learning","Client-centric thinking","Mentoring","Analytical troubleshooting"]

Join the Technical Escalation Engineering team as a technical product expert focused on Real User Monitoring. Investigate complex, high-stakes customer escalations, lead technical calls, and drive solutions through Engineering and Product. Mentor the Global Support Engineering team, run learning sessions, and contribute to internal tooling and playbooks to scale RUM expertise across the Solutions organization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DataDog
DataDog
1 day ago

Technical Escalations Engineer 2 (RUM) - APJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join the Technical Escalation Engineering team as a technical product expert focused on Real User Monitoring. Investigate complex, high-stakes customer escalations, lead technical calls, and drive solutions through Engineering and Product. Mentor the Global Support Engineering team, run learning sessions, and contribute to internal tooling and playbooks to scale RUM expertise across the Solutions organization.
Location: Seoul, Sydney, Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Develop deep technical expertise and continuously learn as the product evolves.
  • •Investigate complex escalations, lead high-stakes technical calls, and drive urgent resolutions for critical customer challenges.
  • •Run office hours and deliver learning sessions while mentoring the Global Support Engineering team.
  • •Partner with Engineering and Product to identify gaps, advocate for customers, and improve the platform.
  • •Handle RUM-specific escalations, leading investigations into session-related issues, telemetry gaps, SDK behavior inconsistencies, and performance anomalies.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRsus

Key Requirements

  • •Deep technical expertise and continuous learning as the product evolves.
  • •Experience investigating complex escalations and leading high-stakes technical calls.
  • •Familiarity with client-side instrumentation and telemetry collection across web and mobile platforms.
  • •Comfort investigating issues such as missing sessions, incorrect tagging, data sampling, and signal noise.
  • •Experience using Zendesk, Jira, Confluence, or similar tools.
Experience:ObservabilitySecurity
Education:
Skills:Problem-solvingContinuous learningClient-centric thinkingMentoringAnalytical troubleshooting
Languages:English
Tech Stack:ZendeskJiraConfluenceJavaScript

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn