Beauty Advisor (Client Experience & Operations) - Carnaby St, London (London, GB)

Sephora
London
Workplace: OnsiteFull timeFunction: OtherSkills: ["Customer obsession","Interpersonal skills","Organisation","Attention to detail","Multitasking"]

Deliver an exceptional, personalised beauty customer experience while driving sales through product guidance, upselling, and loyalty programme promotion. Educate customers on makeup, skincare, and fragrance application techniques, stay current on trends and new launches, and ensure accurate transactions and inventory handling. Maintain a tidy cash area, manage stock deliveries and replenishment, support visual merchandising, and participate in team training and store opening activities.

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Sephora
Sephora
2 days ago

Beauty Advisor (Client Experience & Operations) - Carnaby St, London (London, GB)

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Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an exceptional, personalised beauty customer experience while driving sales through product guidance, upselling, and loyalty programme promotion. Educate customers on makeup, skincare, and fragrance application techniques, stay current on trends and new launches, and ensure accurate transactions and inventory handling. Maintain a tidy cash area, manage stock deliveries and replenishment, support visual merchandising, and participate in team training and store opening activities.
Location: London
Workplace: Onsite
Employment Type: Full time
Seniority: Entry level

Key Responsibilities

  • •Provide personalised beauty advice by educating customers on application techniques, routines, and product benefits.
  • •Stay current on beauty trends, new launches, and Sephora’s product assortment to deliver accurate guidance.
  • •Drive sales through proactive customer connections, upselling, and promoting Sephora services and loyalty programme.
  • •Process transactions accurately, maintain a tidy cash area, and organise deliveries for stock counts and inventory accuracy.
  • •Support store operations including stock replenishment, removing expired/damaged items, visual merchandising updates, and team collaboration/training.

Pay and Benefits

Perks:Employee DiscountPaid LeaveLearning BudgetWellness StipendHoliday Allowance

Key Requirements

  • •Experience in retail, customer service, or store operations (cash & stock).
  • •Strong passion for makeup, skincare, and fragrance, with product knowledge and application techniques beneficial.
  • •Warm interpersonal skills and the ability to build client connections.
  • •Excellent organisational skills and high attention to detail.
  • •Ability to lift/carry boxes and perform physical tasks (stand for extended periods).
Experience:RetailCustomer serviceStore operations
Skills:Customer obsessionInterpersonal skillsOrganisationAttention to detailMultitasking

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn