Remote Help Desk Specialist

Qureos
Houston
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Technical troubleshooting","Customer service","Communication","Time management","Attention to detail"]

Provide remote technical support to employees and customers by responding to requests, troubleshooting hardware, software, and network issues, and assisting with password resets and system configurations. Document and escalate complex incidents, maintain knowledge of company systems, and contribute to documentation. You’ll work remotely with potential evening or weekend shifts, using ticketing systems such as ServiceNow or Zendesk.

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FursaFursa
Qureos
Qureos
3 weeks ago

Remote Help Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide remote technical support to employees and customers by responding to requests, troubleshooting hardware, software, and network issues, and assisting with password resets and system configurations. Document and escalate complex incidents, maintain knowledge of company systems, and contribute to documentation. You’ll work remotely with potential evening or weekend shifts, using ticketing systems such as ServiceNow or Zendesk.
Location: Houston
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to support requests via various communication channels.
  • •Troubleshoot hardware, software, and network issues.
  • •Assist with password resets and system configurations.
  • •Document incidents and escalate complex issues as needed.
  • •Maintain knowledge of company systems and contribute to documentation.

Key Requirements

  • •High school diploma or equivalent; IT degree preferred.
  • •1–3 years of IT help desk experience.
  • •Knowledge of Windows, macOS, Microsoft 365, and basic networking.
  • •Experience with ticketing systems such as ServiceNow or Zendesk.
  • •Familiarity with remote desktop tools and Active Directory.
Experience:1-3 years
Education:High School
Skills:Technical troubleshootingCustomer serviceCommunicationTime managementAttention to detail
Certifications:CompTIA A+Google IT Support
Tech Stack:WindowsMacOSMicrosoft 365ServiceNowZendeskRemote desktop toolsActive DirectoryBasic networking

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn