CCSS Representative III (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Customer service orientation","Problem-solving","Customer satisfaction focus"]

Respond to customer inquiries about credit cards and general banking services via phone, email, and real-time communications. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Evaluate cases, propose reasonable solutions, and resolve customer issues while delivering high-quality service. Work collaboratively as part of a call center team and support coverage with shift scheduling.

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FursaFursa
HSBC
HSBC
4 hours ago

CCSS Representative III (Foshan, GD, CN, 528200)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Respond to customer inquiries about credit cards and general banking services via phone, email, and real-time communications. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Evaluate cases, propose reasonable solutions, and resolve customer issues while delivering high-quality service. Work collaboratively as part of a call center team and support coverage with shift scheduling.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer customer inquiries about credit cards and general banking services via phone, email, and real-time communications.
  • •Assist customers with personal online wealth management and payment-related matters.
  • •Discover customer needs and recommend appropriate products and services.
  • •Propose reasonable solutions based on specific situations to resolve difficult issues.
  • •Deliver high-quality service to ensure customer satisfaction.

Key Requirements

  • •Have strong customer service awareness and a willingness to work in customer service roles.
  • •Fluent in Cantonese with clear thinking and strong communication skills.
  • •Good teamwork spirit.
  • •Possess basic English communication and reading/writing abilities.
  • •Be able to accept shift scheduling (shift work).
Skills:CommunicationTeamworkCustomer service orientationProblem-solvingCustomer satisfaction focus
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn