Customer Sales & Service Consultant – Mumbai

Emirates Group
Mumbai
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Ability to work in a busy environment"]

Provide exceptional customer service while promoting and selling Emirates products and services. Drive sustainable revenue growth through upselling and cross-selling, handling each customer interaction with a personalised approach across communication channels. Ensure compliance with policies and regulatory requirements, maintain accurate product, service, and system knowledge, and proactively suggest improvements to processes, systems, service quality, and customer experience. Based in Mumbai.

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Emirates Group
Emirates Group
2 days ago

Customer Sales & Service Consultant – Mumbai

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide exceptional customer service while promoting and selling Emirates products and services. Drive sustainable revenue growth through upselling and cross-selling, handling each customer interaction with a personalised approach across communication channels. Ensure compliance with policies and regulatory requirements, maintain accurate product, service, and system knowledge, and proactively suggest improvements to processes, systems, service quality, and customer experience. Based in Mumbai.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Deliver accurate customer service information and actively promote relevant Emirates products and services.
  • •Drive revenue growth through upselling and cross-selling aligned to customer needs and value expectations.
  • •Acknowledge and thoroughly handle each customer interaction with a personalised approach across all communication channels.
  • •Ensure full compliance with applicable policies, procedures, and regulatory requirements while meeting customer expectations.
  • •Maintain up-to-date knowledge of Emirates products, services, and systems and proactively identify improvement opportunities.

Key Requirements

  • •Must have the right to work and live in India.
  • •2+ years of experience in customer service within contact centres.
  • •Knowledge of back office/contact centre and airline industry procedures and methodology.
  • •Knowledge of Skywards, CRIS, iLoyal and ResConnect reservations systems.
  • •Excellent written, verbal, and interpersonal communication with strong customer service.
Experience:2+ years
Education:High School
Skills:CommunicationCustomer serviceAbility to work in a busy environment
Tech Stack:SkywardsCRISILoyalResConnectWindowsMicrosoft WordMicrosoft Excel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn