NTT

1 day ago

Banking Operations Senior Associate

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Last checked: 4 hours agoStatus: Live

Job Summary

Own banking operations for an international BPO banking process, serving as an SME in KYC/AML/CDD. Maintain SLA performance and report regularly to the team manager while anticipating issues and handling deviations from standard practices. Follow technical protocols, adhere to project and departmental objectives, conduct quality audits, and coordinate with teammates through clear communication. Lead as a process expert and support training, meetings, and customer calls as needed.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Maintain SLA performance and report to the team manager on a regular basis.
•Anticipate problems and recognize when to deviate from standard practices.
•Seek assistance or help resolve complex issues using process knowledge.
•Follow technical protocols and general procedures aligned to department objectives.
•Perform quality audits and lead as a process expert; participate in training, team meetings, and customer calls (if required).

Key Requirements

•3–5 years of work experience in an international BPO banking process.
•Excellent understanding or SME-level knowledge of KYC/AML/CDD.
•Strong understanding of KYC/AML concepts and processes.
•Excellent oral communication skills in English.
•Flexible to work in night shifts.

Experience:3-5 yearsBPOBanking operations

Education:Bachelor's

Skills:CommunicationProblem-solvingProcess leadership

Languages:English

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT