Remote IT Support

Qureos
Toronto
Workplace: RemoteFull timeUSD 25 - 35 hourlyFunction: IT Support & HelpdeskSkills: ["Problem-solving","Communication","Independent work","Time management","Attention to detail"]

Provide first-line remote IT support to staff for hardware, software, and network issues. Diagnose and resolve user requests via remote tools, email, and phone, and maintain computers, applications, and peripherals. Manage user accounts, permissions, and access in Microsoft 365, keep accurate helpdesk ticket documentation, and support onboarding by provisioning equipment and access. Escalate complex issues when needed while contributing to IT documentation and knowledge-base articles.

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FursaFursa
Qureos
Qureos
3 days ago

Remote IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide first-line remote IT support to staff for hardware, software, and network issues. Diagnose and resolve user requests via remote tools, email, and phone, and maintain computers, applications, and peripherals. Manage user accounts, permissions, and access in Microsoft 365, keep accurate helpdesk ticket documentation, and support onboarding by provisioning equipment and access. Escalate complex issues when needed while contributing to IT documentation and knowledge-base articles.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide first-line technical support for hardware, software, and network-related issues.
  • •Respond to, diagnose, and resolve technical queries via remote tools, email, and telephone.
  • •Install, configure, and maintain computer systems, applications, and peripherals.
  • •Manage user accounts, permissions, and access rights across platforms.
  • •Document support tickets and resolutions in a helpdesk system and assist with new employee onboarding.

Pay and Benefits

Salary: USD 25 - 35 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in a remote IT support, helpdesk, or service desk role.
  • •Strong knowledge of Windows and macOS operating systems.
  • •Proficiency with Microsoft 365 administration, including user management and application support.
  • •Strong troubleshooting and problem-solving skills with attention to detail.
  • •Ability to communicate clearly with non-technical users and work independently in a remote environment.
Skills:Problem-solvingCommunicationIndependent workTime managementAttention to detail
Tech Stack:WindowsMacOSMicrosoft 365Remote DesktopHelpdeskEmailTelephone

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn