Lead CSR/Teller- Charlotte, NC - Full Time

Fifth Third Bancorp
Charlotte
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Communication","Confidentiality","Sound judgment","Leadership"]

Provide excellent customer service in complex CSR/teller interactions, using independent judgment to support a positive customer experience. Listen to customers’ needs, address issues with timely follow-up, maintain confidentiality, and ensure ethical behavior. Handle extensive cash operations, maintain balancing records, and collaborate with the Financial Center Manager on cash counts and FCA requests. Act as a leader/resource, assist in training newly hired representatives, and make consultative referrals to bankers and business partners.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Lead CSR/Teller- Charlotte, NC - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide excellent customer service in complex CSR/teller interactions, using independent judgment to support a positive customer experience. Listen to customers’ needs, address issues with timely follow-up, maintain confidentiality, and ensure ethical behavior. Handle extensive cash operations, maintain balancing records, and collaborate with the Financial Center Manager on cash counts and FCA requests. Act as a leader/resource, assist in training newly hired representatives, and make consultative referrals to bankers and business partners.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide complex CSR/teller customer service, using independent judgment to guide customers to the right financial needs and partners.
  • •Follow up on customer questions and resolve issues with responsive, timely communication while maintaining customer business confidentiality.
  • •Support Financial Center Manager with monthly cash counts and gathering/reporting monthly FCA requests; perform daily office responsibilities to keep operations efficient.
  • •Maintain balancing records in line with policy, identify/correct outages, and stay current on bank policies and procedures.
  • •Assist in training newly hired customer service representatives and act as a leader/resource for customers and the platform team.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact confidently and comfortably with the public and adhere to dress code guidelines.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceCommunicationConfidentialitySound judgmentLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor