Manager, Client Service

Kantar
Atlanta, Boston, Chicago, New York
Workplace: HybridFull timeUSD 79,100 - 96,700 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem solving","Process improvement","Detail orientation","Growth mindset"]

Manage client relationships within the Media Solutions media effectiveness team, overseeing delivery of media campaign research projects and ensuring high-quality insights. Lead project timelines and quality across departments, conduct analysis and storytelling, and present results to clients. Optimize delivery efficiency, support proposal development with sales partners, and guide junior team members to ensure exceptional service and continuous process improvements.

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Kantar
Kantar
1 day ago

Manager, Client Service

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Last checked: 6 hours agoStatus: Live

Job Summary

Manage client relationships within the Media Solutions media effectiveness team, overseeing delivery of media campaign research projects and ensuring high-quality insights. Lead project timelines and quality across departments, conduct analysis and storytelling, and present results to clients. Optimize delivery efficiency, support proposal development with sales partners, and guide junior team members to ensure exceptional service and continuous process improvements.
Location: Atlanta, Boston, Chicago, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Execute Media Solution projects while supporting higher-complexity work and advising team members.
  • •Own project timelines and quality, collaborating with client teams and across departments.
  • •Set up studies, design surveys, analyze data, write reports, and present results for med-high complexity projects.
  • •Lead meetings to scope/kick off projects and present data results to clients and end clients.
  • •Support proposal development with sales partners and provide guidance to junior project team members.

Pay and Benefits

Salary: USD 79,100 - 96,700 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •2+ years of professional experience in a client service market research role with exposure to quantitative methodologies.
  • •Strong process and time management skills with prior project management experience; capable of meeting competing deadlines.
  • •Proficient in Microsoft Office tools and able to master other business/data management tools (e.g., cross tab and proprietary tools).
  • •Strong detail-orientation managing multiple work streams and teams.
  • •Bachelor’s degree in market research/marketing or related social science and analytic disciplines.
Experience:2+ yearsMarket researchClient serviceQuantitative methodologies
Education:Bachelor's in market research/marketing or related social science and analytic disciplines
Skills:CommunicationProblem solvingProcess improvementDetail orientationGrowth mindset
Tech Stack:Microsoft OfficeData analysisSurvey designCross tab

Company Brief

Kantar
Global data, insights and consulting company providing market research, analytics, and strategic advisory services to help brands, media companies and organizations understand consumer behavior and drive business growth.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 1993
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn