Customer Success Manager

UpGuard
Sydney, Brisbane, Melbourne
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Organizational skills","Cross-functional collaboration","Problem-solving"]

Onboard and manage UpGuard customers to ensure they understand and get value from the platform. Engage early and often to drive adoption, create success plans, and deliver customer-specific training. Analyze customers’ risk-management pain points using UpGuard technology, monitor customer health, and intervene proactively when adoption falls short. Advocate for customers with internal product, sales, and marketing partners, sharing feedback, risks, and expansion opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
UpGuard
UpGuard
1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Onboard and manage UpGuard customers to ensure they understand and get value from the platform. Engage early and often to drive adoption, create success plans, and deliver customer-specific training. Analyze customers’ risk-management pain points using UpGuard technology, monitor customer health, and intervene proactively when adoption falls short. Advocate for customers with internal product, sales, and marketing partners, sharing feedback, risks, and expansion opportunities.
Location: Sydney, Brisbane, Melbourne
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard and manage customers to ensure they can effectively use UpGuard to meet their goals.
  • •Provide resources such as success plans, customer-specific training, and regular check-in calls.
  • •Engage customers early and frequently to drive engagement and adoption from day one.
  • •Translate customer requirements by understanding risk management frameworks and tailoring UpGuard usage.
  • •Monitor customer health, intervene with proactive education, and share customer insights with cross-functional partners.

Pay and Benefits

Perks:Remote WorkLearning BudgetPaid LeaveParental Leave

Key Requirements

  • •2+ years’ experience in customer success, project management, or account management.
  • •An understanding of cyber risk management or risk management frameworks.
  • •Experience supporting and building customer relationships in a scalable way.
  • •Highly organized with the ability to maintain and update documentation and processes.
  • •High-level English proficiency (written and spoken).
Experience:2+ yearsCustomer successRisk managementCybersecurity
Skills:CommunicationRelationship-buildingOrganizational skillsCross-functional collaborationProblem-solving
Languages:English
Tech Stack:ChurnZeroGainSightHubSpotSalesforceCRMAPIsGenerative AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

UpGuard
Provides cybersecurity solutions including risk ratings, third-party vendor risk management, and data breach detection to help organizations assess and reduce cyber risk across their digital supply chain.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn