Coinbase

5 days ago

Director, Premium & Wealth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead, scale, and deliver white-glove Premium & Wealth service for Coinbase’s highest-value customers, including high-net-worth individuals, VIPs, and prosumers. Own the end-to-end Premium & Wealth operation globally—driving CSAT, retention, and loyalty. Manage 24/7 operational execution with SLAs, backlog, DSAT recovery, and compliance for high-stakes trading and complaint scenarios, while building and mentoring a global concierge organization.

Location: Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own the strategic vision and execution for Premium & Wealth, maximizing CSAT, retention, and revenue across Coinbase’s highest-value user segments.
•Lead 24/7 global operations including SLAs, backlog management, DSAT recovery, and regulatory guardrails for high-stakes cases involving funds at risk and trading disputes.
•Partner cross-functionally with CX Strategic Programs, CX Intelligence, Sales, Compliance, Legal, and Risk to resolve executive escalations and drive VIP engagement.
•Drive operational compliance across trading workflows, client suitability, execution quality, and complaint resolution in partnership with Trading and Compliance.
•Build, mentor, and develop a high-performing global team of concierges, Premium Inbound Specialists, and supervisors.

Pay and Benefits

Salary: USD 232,050 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401k

Key Requirements

•10+ years in wealth management, RIAs, private banking, or premium fintech client operations, with 5+ years in senior leadership managing managers and senior ICs across multiple geographies.
•Prior or current FINRA licensing (e.g., Series 7/24/63/65/66) or equivalent international registrations, or demonstrated leadership of licensed teams in a broker-dealer or wealth management environment.
•Proven track record using operational metrics (CSAT, SLAs, retention, revenue) to drive business decisions and sustain team performance in a 24/7 environment.
•Familiarity with regulated trading workflows (equities, options, margin, best-execution, complaints, surveillance) and how they appear in CX interactions and escalation paths.
•Ability to use generative AI responsibly with human oversight to improve workflow efficiency, cost, and quality.

Experience:10+ yearsWealth managementPrivate bankingFintech

Skills:LeadershipCollaborationAccountabilityDecision-making

Licenses:FINRA licensing

Certifications:FINRA Series 7FINRA Series 24FINRA Series 63FINRA Series 65FINRA Series 66

Tech Stack:Generative AI

Company Brief

Coinbase

Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Coinbase

5 days ago

Director, Premium & Wealth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own the strategic vision and execution for Premium & Wealth, maximizing CSAT, retention, and revenue across Coinbase’s highest-value user segments.
•Lead 24/7 global operations including SLAs, backlog management, DSAT recovery, and regulatory guardrails for high-stakes cases involving funds at risk and trading disputes.
•Partner cross-functionally with CX Strategic Programs, CX Intelligence, Sales, Compliance, Legal, and Risk to resolve executive escalations and drive VIP engagement.
•Drive operational compliance across trading workflows, client suitability, execution quality, and complaint resolution in partnership with Trading and Compliance.
•Build, mentor, and develop a high-performing global team of concierges, Premium Inbound Specialists, and supervisors.

Pay and Benefits

Salary: USD 232,050 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401k

Key Requirements

•10+ years in wealth management, RIAs, private banking, or premium fintech client operations, with 5+ years in senior leadership managing managers and senior ICs across multiple geographies.
•Prior or current FINRA licensing (e.g., Series 7/24/63/65/66) or equivalent international registrations, or demonstrated leadership of licensed teams in a broker-dealer or wealth management environment.
•Proven track record using operational metrics (CSAT, SLAs, retention, revenue) to drive business decisions and sustain team performance in a 24/7 environment.
•Familiarity with regulated trading workflows (equities, options, margin, best-execution, complaints, surveillance) and how they appear in CX interactions and escalation paths.
•Ability to use generative AI responsibly with human oversight to improve workflow efficiency, cost, and quality.

Experience:10+ yearsWealth managementPrivate bankingFintech

Skills:LeadershipCollaborationAccountabilityDecision-making

Licenses:FINRA licensing

Certifications:FINRA Series 7FINRA Series 24FINRA Series 63FINRA Series 65FINRA Series 66

Tech Stack:Generative AI

Company Brief

Coinbase

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn