Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to drive telecom revenue. Promote plans, upgrades, bundles, and retention offers using consultative selling, while understanding customer needs and recommending tailored solutions. Meet daily/weekly/monthly sales targets, handle objections professionally, maintain accurate CRM records, and follow scripts, quality, and process standards to maximize customer experience and conversions.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engage Canada-based customers through high-volume outbound calls to drive telecom revenue. Promote plans, upgrades, bundles, and retention offers using consultative selling, while understanding customer needs and recommending tailored solutions. Meet daily/weekly/monthly sales targets, handle objections professionally, maintain accurate CRM records, and follow scripts, quality, and process standards to maximize customer experience and conversions.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Resilience and ability to handle rejection.
  • •Basic system/CRM handling (eligibility: graduate; 1–2 years experience; freshers welcome).
Experience:1-2 yearsBPO
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn