Figma

3 weeks ago

Manager, Enterprise Support (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and develop the Enterprise & Technical Support team to deliver premium customer experiences and hit Enterprise KPIs. Partner with Support Operations to improve support processes at scale, collaborate with Sales to unblock high-value customers and manage enterprise migrations, and work with Product and Engineering to surface Voice-of-Customer insights. Support complex escalations and use Product Support Analytics to drive trends, product quality improvements, and strategic decision-making.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and develop the Enterprise & Technical Support team, coaching for exceptional customer experience, quality, and performance.
•Manage, coach, and empower the team to meet Enterprise-critical KPIs with clarity, alignment, and accountability.
•Partner with Support Operations to implement operational improvements and deliver support at scale.
•Collaborate with Sales leadership to unblock high-value customers, support complex organization migrations, and guide major account transitions.
•Work with Voice of the Customer, Product, and Engineering teams to surface insights and support high-complexity enterprise escalations with consistent technical outcomes.

Key Requirements

•4+ years leading high-performing technical support teams in a SaaS environment focused on Enterprise customers.
•Experience supporting complex enterprise environments, including workflows related to SSO, SCIM, provisioning, and security.
•Proven ability to partner with Sales, Product, and Engineering to resolve issues and drive improvements, including building new systems and processes.
•Deep expertise in people leadership and a passion for developing effective, high-performing teams.

Experience:4+ yearsSaaSEnterprise support

Skills:LeadershipPeople developmentCross-functional collaborationData-driven decision-makingProblem-solving

Languages:English

Tech Stack:SSOSCIMProvisioningSecurityJavaScriptTypeScriptHTMLCSSAPIsAPIs (developer documentation)Product Support Analytics

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

3 weeks ago

Manager, Enterprise Support (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and develop the Enterprise & Technical Support team, coaching for exceptional customer experience, quality, and performance.
•Manage, coach, and empower the team to meet Enterprise-critical KPIs with clarity, alignment, and accountability.
•Partner with Support Operations to implement operational improvements and deliver support at scale.
•Collaborate with Sales leadership to unblock high-value customers, support complex organization migrations, and guide major account transitions.
•Work with Voice of the Customer, Product, and Engineering teams to surface insights and support high-complexity enterprise escalations with consistent technical outcomes.

Key Requirements

•4+ years leading high-performing technical support teams in a SaaS environment focused on Enterprise customers.
•Experience supporting complex enterprise environments, including workflows related to SSO, SCIM, provisioning, and security.
•Proven ability to partner with Sales, Product, and Engineering to resolve issues and drive improvements, including building new systems and processes.
•Deep expertise in people leadership and a passion for developing effective, high-performing teams.

Experience:4+ yearsSaaSEnterprise support

Skills:LeadershipPeople developmentCross-functional collaborationData-driven decision-makingProblem-solving

Languages:English

Tech Stack:SSOSCIMProvisioningSecurityJavaScriptTypeScriptHTMLCSSAPIsAPIs (developer documentation)Product Support Analytics

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn